Operations Director

Operations Director

1. Global Operations Leadership

• Direct and manage multi-regional maritime and PMSC operations from the Malta HQ
• Execute operational strategy aligned with corporate objectives and client requirements
• Ensure operational readiness across high-risk regions (e.g., West Africa, Middle East, Indian Ocean)

2. Service Delivery & Operational Excellence

• Oversee delivery of core services, including:
• Maritime security (armed and unarmed protection teams – PMSC operations)
• Risk assessment and mitigation
• Crisis response and emergency operations
• Fisheries protection and offshore support
• Maritime intelligence and digital solutions
• Maintain high service standards, SLAs, and client satisfaction across all operations

3. Risk, Compliance & Regulatory Oversight

• Ensure compliance with international maritime and PMSC regulations, including IMO guidelines, flag state, and port state control requirements
• Lead implementation of company-wide risk management and security frameworks
• Oversee incident response, investigations, and reporting protocols
• Ensure adherence to internal policies, code of conduct, and HSE standards

4. Malta HQ Coordination & Governance

• Lead global operations from Malta as the central coordination hub
• Liaise with European stakeholders, flag registries, regulators, and industry bodies
• Support corporate governance, audits, and compliance reporting requirements

5. Resource & Fleet Management

• Oversee deployment of personnel, security teams, escort vessels, and operational assets
• Manage logistics, supply chain coordination, and mobilization planning
• Drive cost efficiency, budgeting, and financial control across operational activities

6. Intelligence & Technology Integration

• Champion intelligence-led operations and real-time situational awareness
• Integrate surveillance systems, tracking tools, and maritime data platforms
• Support development of digital and analytics-driven operational capabilities

7. Stakeholder & Client Engagement

• Act as senior operational point of contact for global clients and partners
• Build and maintain relationships with shipping companies, insurers, offshore operators, and PMSC stakeholders
• Support commercial teams in tenders, proposals, and contract execution

8. Leadership & Team Development

• Lead, mentor, and develop a high-performing global operations team
• Foster a culture of safety, accountability, and continuous improvement
• Oversee workforce planning, training, and performance management

Experience

• 10–15+ years of experience in maritime operations, offshore security, or risk management
• Proven leadership in global or multi-regional operational environments
• Strong background in high-risk operations and crisis management
• Mandatory experience within Private Maritime Security Company (PMSC) operations preferred

Education

• Bachelor’s degree in Maritime Studies, Business, Security Management, or related field
• MBA or Master’s degree preferred

Skills & Competencies

• Strong strategic and operational leadership capabilities
• Deep knowledge of maritime and PMSC regulatory frameworks
• Crisis management and decision-making under pressure
• Financial and commercial awareness
• Excellent communication and stakeholder management skills

Key Performance Indicators (Kpis)

• Operational efficiency and cost optimization
• Service delivery performance and SLA compliance
• Incident response effectiveness and resolution time
• Regulatory compliance and audit performance
• Client satisfaction and retention levels