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Operations and Customer Service Meal Plans

RawKureDubai, UAE1 weeks agofulltimeAED 2,000 - 6/day
Customer SupportClient RelationsComplaint ResolutionEmpathyCommunication SkillsCRM SoftwareHelpdesk SoftwareCustomer FeedbackService Level Agreements (SLAs)Arabic Language Proficiency
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Via Indeed·

About This Role

Operations & Customer Experience Coordinator (Meal Plans) – Rawkure

Key Responsibilities

  • Manage all incoming meal plan orders and translate them into clear kitchen production sheets
  • Ensure all meals are correctly tagged (dietary, allergens, personalization tags)
  • Coordinate with delivery partners to ensure accurate dispatch and labeling
  • Oversee daily delivery sheets and order tracking
  • Handle customer onboarding:
  • Ensure clients select meals on time
  • Follow up on delays or missing selections
  • Guide them through the process when needed
  • Cross-check all orders for allergens, exclusions, and protocol accuracy
  • Maintain high-level communication between operations, kitchen, and clients
  • Ensure zero-error execution mindset across all touchpoints

Requirements (Non-Negotiable)

  • Proven experience in meal plan operations or similar field
  • Strong understanding of dietary requirements, allergens, and food labeling
  • Extremely detail-oriented — no room for operational errors
  • Ability to manage multiple moving parts under pressure
  • Strong communication and follow-up skills
  • Highly organized and systems-driven mindset

If you do not have relevant meal plan or food operations experience, please do not apply.

Role Structure

  • Full-time position (5-6 days per week)
  • 1 day remote, 4-5 days in-office
  • UAE-based
  • Full visa sponsorship provided

Who This Role Is For

Someone who thrives in structured environments, takes ownership, and understands that execution is everything.

At Rawkure, we value people who care about precision, quality, and consistency — because that’s what our clients trust us for.

Pay: AED2,000.00 - AED4,000.00 per hour

Work Location: In person

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