Insurance Operations and Claims Officer

About This Role

JOB RESPONSIBILITIES

Motor Fleet Policy Operations

• Support Motor Fleet policy servicing including issuance, renewals, endorsements, cancellations, and documentation updates.
• Ensure accurate system updates and timely processing in line with agreed SLAs.
• Coordinate with insurers and internal stakeholders to resolve policy servicing requirements efficiently.

Motor Fleet Claims Handling

• Register and manage Motor Fleet claims from notification through closure, ensuring complete documentation and timely progression.
• Coordinate with insurers, garages, surveyors, and third parties to support efficient claim settlement.
• Provide clear status updates and escalate complex or delayed cases when required.

Service Quality, SLA & Compliance

• Maintain service quality and turnaround times across a high-volume fleet portfolio.
• Ensure operational and claims activities follow internal procedures and regulatory/insurer requirements.
• Support resolution of client escalations through responsive servicing and accurate documentation.

Monitoring & Reporting

• Maintain trackers and provide regular reporting on claims volumes, turnaround times, backlogs, and portfolio performance.
• Support technical and management review through accurate and timely data insights.

QUALIFICATIONS, EXPERIENCE, & SKILLS

Qualifications:

• Bachelor’s degree preferred (Business Administration, Insurance, Finance, or related field)
• Relevant insurance certifications are an advantage

Preferred Experience:

• 5+ years of experience in motor insurance operations and/or claims handling, ideally with exposure to motor fleet portfolios
• Experience working with insurers, broker systems, claims portals, and operational tracking tools
• Familiarity with service environments requiring strict SLAs and high-volume case management

Job-Specific Skills:

• Strong operational execution skills and attention to detail
• Claims processing knowledge and ability to manage high claim frequency efficiently
• Ability to prioritize workload in a fast-paced environment
• Strong communication skills with internal stakeholders and external partners
• High accountability, documentation discipline, and customer service mindset
• Proficiency in Excel/Google Sheets for trackers, reporting, and monitoring