Operations and Flower Shop In-charge - Flowers and Plants - UAE DL

About This Role

The company provides free shared bachelor accommodation and transportation.

The branch in-charge must have hands on experience and knowledge on the financial and growth metrics such as Branch Profitability, Net Profit Margin, Return on Assets, Revenue Growth Rate, Customer Acquisition Cost and Conversion Rate/Sales Volume.

Job Purpose:

• Accountable for day-to-day supervision of Branch operations, including sales, administration, staff management, stock management, customer service and financial performance.

Primary duties and responsibilities:

• Existing Customer – Sustain the revenue of the branch by retaining existing customers by providing exceptional customer service.
• New Customer Acquisition – Successfully convert the walk-in customers into sales.
• Sales Planning and Forecast – Make a monthly sales plan and forecast for continuous growth.
• Identify the market needs, introduce new varieties, and variants of products, and make a competitive analysis of products and pricing.
• Keep a tap on non-moving products / designs and take suitable action as needed.
• Customer Service / Order Fulfilment - To provide end-to-end support to customers through the process of order fulfilment and grievance resolution; address and resolve customers' distress and issues.
• Ensure that products are delivered on time.
• Review and ensure pending orders are closed before placing new sales orders.
• Procurement - Coordinate with the respective personnel to ensure customer requested products are imported on time or purchased locally for delivery.
• Inactive Customers – Follow up with inactive customers to make them buy the company’s products.
• Reporting – Update the daily sales report on meetings, sales done, value obtained, customer issues, stock requirements, and manpower issues.
• Supervisory Responsibilities: Supervise and allocate duties to staff. Staff attendance, movement, and leave management.
• Staffing, counselling, and training staff; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Perform other duties as and when assigned.

Job Types: Full-time, Permanent

Pay: AED5,000.00 - AED6,000.00 per month

Application Question(s):

• Do you have good knowledge and experience with financial and growth metrics such as Branch Profitability, Net Profit Margin, Revenue Growth Rate, Customer Acquisition Cost and Conversion Rate/Sales Volume?

Experience:

• Operations or Branch In-charge: 5 years (Required)

License/Certification:

• UAE Driving License (Preferred)

Work Location: In person