Operations Administrator
Role Overview
The Administrator will be responsible for managing incoming calls, high levels of Planned maintenance and reactive maintenance work coming through from external clients.
Key Responsibilities:
Administer PPM’s to Engineers.
Administer work orders with engineers
Administer for all responsive repairs; liaising with tenants, client, contractors and external parties.
Scheduling work across all stated contracts
Reacting to emergencies raised by the client and overseeing engineer's attendance
Plan efficiencies of location and response time improvements
Administer PPM’s / WAF’s to Subcontractors.
Taking ownership of workload daily
Diagnose technical abilities and fault reported to determine “P” code is correctly applied.
Handling customer complaints or queries via telephone, email or letter.
Manage completion of PPM’s on Maximo.
Manage completion of reactive tasks on Maximo.
Manage “Soft Service” Contractors; Window Cleaning, Security, Grounds and Gardens, Pest Control.
Control and issue engineer’s uniform.
Client liaison
Occasion support to ACM, CM
Production of monthly performance report.
Management of Contract performance schedule.
Chasing subcontractors’ reports/schedules
To achieve the teams agreed performance targets and ensure that SLA’s are met
Essential Hiring Criteria:
IT Knowledge – MS Office CAFM Systems
MS Office
CAFM Systems
Facilities Management experience
Experience of working in financial performance penalties
Strong organisation skills and a high attention to detail
General knowledge of Intranet services
Happy to work as part of a team or under own initiative.
Good communication skills.
PFI Experience
Technical Knowledge/Experience
Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management)
Excellent communication skills and ability to work well as part of a team
Ability to work in a fast-paced environment, multitask and make effective decisions quickly
Key Skills for This Role
Full Job Posting
About The Role:
The Administrator will be responsible for managing incoming calls, high levels of Planned maintenance and reactive maintenance work coming through from external clients.
Key Responsibilities:
Administer PPM’s to Engineers.
Administer work orders with engineers
Administer for all responsive repairs; liaising with tenants, client, contractors and external parties.
Scheduling work across all stated contracts
Reacting to emergencies raised by the client and overseeing engineer's attendance
Plan efficiencies of location and response time improvements
Administer PPM’s / WAF’s to Subcontractors.
Taking ownership of workload daily
Diagnose technical abilities and fault reported to determine “P” code is correctly applied.
Handling customer complaints or queries via telephone, email or letter.
Manage completion of PPM’s on Maximo.
Manage completion of reactive tasks on Maximo.
Manage “Soft Service” Contractors; Window Cleaning, Security, Grounds and Gardens, Pest Control.
Control and issue engineer’s uniform.
Client liaison
Occasion support to ACM, CM
Production of monthly performance report.
Management of Contract performance schedule.
Chasing subcontractors’ reports/schedules
To achieve the teams agreed performance targets and ensure that SLA’s are met
Essential Hiring Criteria:
IT Knowledge – MS Office CAFM Systems
MS Office
CAFM Systems
Facilities Management experience
Experience of working in financial performance penalties
Strong organisation skills and a high attention to detail
General knowledge of Intranet services
Happy to work as part of a team or under own initiative.
Good communication skills.
PFI Experience
Technical Knowledge/Experience
Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management)
Excellent communication skills and ability to work well as part of a team
Ability to work in a fast-paced environment, multitask and make effective decisions quickly
About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
✅ Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
🚀 Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.
🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
📝 Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
💰 Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
How to Apply:
- If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
- We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
About OCS Group
International facilities management and support services provider.
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