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Officer, Branch Operations and Service Head, Consumer Banking Group

DBS Bank
Narasapur, IND
Full-time
Mid-Senior
Onsite
Discovered 2 weeks ago
Branch operations managementRetail banking / consumer banking servicesService delivery team leadershipBanking products and operational processesRegulatory and compliance requirements in bankingAnti-money laundering protocols

Full Job Posting

Business Function

Group Human Resources attracts, retains, and nurtures talent to ensure DBS continues to be a competitive employer in Asia.

HR partners support and deliver effective people-based solutions and services across businesses.

The goal is to build a high-performance organisation by empowering and engaging employees.

Responsibilities

  • Oversee daily branch operations and ensure compliance with DBS policies, procedures, and regulatory requirements
  • Lead and manage branch service delivery teams to achieve operational excellence and customer satisfaction targets
  • Monitor branch performance metrics including service quality, efficiency, and financial indicators
  • Implement and maintain operational standards across branch functions including customer service, transaction processing, and risk management
  • Develop and execute strategies to enhance customer experience and drive business growth within the branch
  • Conduct staff training and development programs to build team capabilities and competencies
  • Manage branch resources, budgets, and inventory effectively
  • Identify operational challenges and implement corrective actions to improve efficiency
  • Liaise with regional and head office teams to align branch operations with organizational objectives
  • Ensure adherence to compliance, anti-money laundering, and data security protocols

Requirements

  • Minimum 5-7 years of experience in branch operations, retail banking, or consumer banking services
  • Proven track record in managing branch operations and leading service delivery teams
  • Strong knowledge of banking products, services, and operational processes
  • Demonstrated ability to drive operational efficiency and improve service quality
  • Excellent leadership and people management skills
  • Strong analytical and problem-solving capabilities
  • Proficiency in banking systems and MS Office applications
  • Knowledge of regulatory and compliance requirements in banking
  • Ability to work collaboratively across functions and manage multiple priorities
  • Diploma or Bachelor's degree in Business Administration, Finance, or related field

Compensation and Benefits

  • Competitive salary and benefits package offered.
  • Professional advantages of a dynamic environment that supports development and recognises achievements.

Location and Schedule

  • Location: Thurputallu
  • Job: Operations
  • Schedule: Regular
  • Employee Status: Full time

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