Network Operations Center Lead

Job posting location

• The description lists Damascus, Syria as the job posting location.

Position objective

NOC design and governance

• Define the operating model, monitoring scope, support processes, shift model, and escalation matrix.
• Set monitoring thresholds for latency, jitter, packet loss, and availability that trigger alarms, automatic tickets, and escalation.
• Define alarm handling and correlation, fault classification and prioritization, ticket creation, TAC escalation, and thresholds across monitored domains.
• Define change-management interfaces for planned maintenance visibility, change-freeze enforcement, and network-change impact monitoring.
• Specify OSS, NMS, EMS, monitoring platforms, and real-time dashboard requirements.
• Define interfaces among the NOC, TAC, field teams, SecOC, Application Services, and MSPs.
• Set procedures for carrier peering and interconnection monitoring across international exchange points and subsea landing stations.
• Define NOC KPIs, SLA requirements, and performance reporting.
• Define staffing levels, skills requirements, and operator training across domains.
• Oversee readiness simulations, dry runs, and acceptance-criteria sign-off; participate in cross-functional OAT for end-to-end Day-1 readiness.
• Define the IXP operating model, including route-server procedures, peering-policy governance, BGP fault handling, and member onboarding interfaces.

Qualifications and experience

• Bachelor’s degree in electrical engineering or a related discipline.
• At least 10 years of telecommunications network operations experience, with significant NOC leadership experience.
• Experience designing or leading a NOC in a carrier or wholesale infrastructure environment.
• Experience defining alarm-management frameworks and NOC tooling requirements across converged network and IT environments.
• Greenfield or build-to-operate program experience is preferred.
• Strong knowledge of NOC operations, monitoring methodologies, and alarm management across network and IT domains.
• Experience with IXP operations, route-server management, BGP monitoring, and peering-policy governance.
• Familiarity with NMS/EMS platforms, IT monitoring tools, and ITSM systems.
• Strong analytical and problem-solving skills.
• Strong written and verbal English communication; Arabic is an advantage.
• Experience with MSP governance, vendor performance management, and continual service improvement in NOC operations.