Manager – Contract Management (Telecom)

Position objective

Contract and vendor responsibilities

• Draft and negotiate O&M, managed-service, turnkey, SLA/KPI, subcontractor, and network maintenance agreements.
• Define contractual terms, scopes, deliverables, escalation mechanisms, and vendor obligations.
• Manage scopes covering maintenance, spare parts, field crews, NOC, SOC, TSS, VAS, performance, and network optimization.
• Monitor and enforce SLAs, KPIs, penalties, rewards, service credits, and vendor performance.
• Review vendor costs, service models, BoQs, resource requirements, and operating expenditure for optimization.
• Identify AI use cases to improve network operations, automate activities, and reduce OPEX.

Commercial, governance, and collaboration

• Prepare and evaluate RFPs/RFQs, contractual terms, evaluation criteria, SLA/KPI frameworks, and BoQs; support large telecom bids and negotiations.
• Review rates, quantities, service volumes, cost structures, budgets, payment terms, invoicing, credit notes, and CAPEX/OPEX classification.
• Identify and mitigate contractual, commercial, operational, and vendor risks.
• Develop contract-management processes, governance frameworks, templates, and automation for tracking, monitoring, reporting, and compliance.
• Collaborate with Procurement, Technical/Engineering, Network Operations, Finance, FP&C, and Contract Management teams.
• Provide management reporting on contract performance, vendor KPIs, OPEX, risks, savings, and compliance; handle business information confidentially.

Qualifications and experience

• Bachelor’s degree in Telecommunications, Electrical/Electronics Engineering, Business Administration, Finance, Contract Management, or a related field.
• 8–12 years of relevant experience in telecom network operations, contract management, managed services, O&M, or a related field.
• Direct Mobile Access/RAN O&M contract experience, especially field maintenance, preventive/corrective maintenance, spare parts, and field crew operations.
• Experience across Mobile Access, NOC, SOC, TSS, VAS, performance and optimization, Core, and Transport.
• Experience drafting, reviewing, negotiating, and managing complex telecom O&M and managed-service contracts.
• Experience in OPEX management, cost optimization, vendor management, RFP/RFQ work, BoQs, financial processes, risk mitigation, governance, and automation.
• Practical experience implementing AI use cases for network operations or managed-service OPEX reduction.
• Fixed-network and IT Operations managed-service contract experience is an added advantage.
• Strong analytical, negotiation, stakeholder-management, and communication skills; ability to work across technical, commercial, finance, procurement, and senior management teams and manage multiple priorities.