MS Dynamics CRM Admin

Role overview

Required qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• At least 6 years of hands-on experience administering Microsoft Dynamics CRM or Dynamics 365 Customer Engagement On-Premises.
• Strong knowledge of CRM architecture, deployment, administration, security, and troubleshooting.
• Hands-on development experience with C#, .NET Framework, JavaScript, Web APIs, SQL Server, and SSRS.
• Experience with CRM customizations, plugins, workflows, integrations, and solution deployment.
• Strong analytical, communication, documentation, and problem-solving skills.

Preferred qualifications

• Experience with Dynamics CRM 2016 and Dynamics 365 Customer Engagement On-Premises.
• Knowledge of Windows Server, Active Directory, ADFS, claims-based authentication, and single sign-on.
• Experience integrating CRM with ERP, banking, or other enterprise applications.
• Familiarity with Microsoft Power Platform and Azure integration services; relevant Microsoft Dynamics or Power Platform certifications.
• Experience supporting business-critical, highly available enterprise environments.

Key technical skills

• Dynamics CRM On-Premises administration, development, customization, security, and access management.
• C#, .NET Framework, JavaScript, SQL Server, SSRS, IIS, Windows Server, web services, and API integration.
• Performance tuning, troubleshooting, backup, disaster recovery, high availability, change, release, and solution management.

Responsibilities

• Administer and support Microsoft Dynamics CRM On-Premises environments.
• Manage CRM architecture, deployments, security, and troubleshooting.
• Develop and maintain CRM customizations, plugins, workflows, and integrations.
• Develop and support solutions using C#, .NET Framework, JavaScript, Web APIs, SQL Server, and SSRS.
• Deploy and manage CRM solutions, releases, and changes.
• Support performance tuning, backup, disaster recovery, and high availability.
• Support security and access management for CRM environments.
• Integrate CRM with ERP, banking, and other enterprise applications as needed.