Merchant Relationship Manager / Executive – Merchant Acquiring | UAE National

About the opportunity

Merchant acquisition and business development

• Identify, approach, and onboard merchants; expand acceptance and develop new business opportunities.
• Present to merchants, negotiate commercial terms, and close agreements.
• Build a pipeline across strategic accounts, retail, online, and B2B businesses.

Relationship management and portfolio growth

• Build and maintain merchant relationships and manage portfolios to improve satisfaction, retention, and performance.
• Conduct merchant visits and business reviews and develop strategies to increase card use, transaction volume, and profitability.

Sales, support, and compliance

• Achieve sales, merchant-signing, and growth targets; monitor merchant performance, reactivate inactive accounts, and support retention.
• Analyze market trends, competitors, and merchant performance.
• Help merchants with onboarding, card acceptance, and payment inquiries; coordinate resolution of concerns and operational issues.
• Educate merchants on fraud prevention, chargebacks, and payment acceptance practices; comply with onboarding, KYC, and internal risk requirements.

Experience and qualifications

• Experience in sales, business development, relationship management, merchant acquiring, payments, banking, or financial services.
• Five or more years is preferred for manager-level candidates; merchant acquisition, account management, or business-portfolio experience is highly desirable.
• Strong communication, presentation, and negotiation skills; knowledge of the local business market and customer relationship management.
• Ability to develop business and achieve targets; self-motivated, customer-focused, and comfortable in a target-driven environment.
• A bachelor's degree in business, finance, marketing, or a related field is preferred.