Manger I, Operations

Job summary

Key responsibilities

• Promote a positive work environment supporting efficiency, employee engagement, and driver retention.
• Forecast freight volumes and power/equipment needs; adjust capacity to ensure fleet, carrier, and equipment coverage.
• Train and audit operating procedures and identify process improvements.
• Resolve issues with customers, internal departments, drivers, ramps, and accounts.
• Manage fleet coverage, customer service, safety, compliance, driver retention, and employee scorecards.
• Manage financial performance, cost control, expenses, and profitability; prepare customer performance reviews.
• Report operational, financial, and service metrics and resolve KPI deviations.
• Ensure safety and DOT training compliance and address fleet or driver safety needs.
• Train and develop employees through evaluations, individual development plans, and recognition.
• Serve as the initial customer contact for safe, efficient, and profitable operations.
• Contribute to annual budgets, review actual versus budgeted expenses, and recommend updates.

Minimum qualifications

• High school diploma/GED and 3–4 years of supervisory experience or military equivalent; or a relevant bachelor's degree and 1–2 years of supervisory experience and/or military equivalent.
• Valid driver's license with a clean motor vehicle record meeting company standards.
• Ability to work across multiple shifts, including nights and/or weekends when needed.
• Willingness to travel to account, customer, and company event locations when applicable.

Preferred qualifications

• Accuracy, conflict management, sound judgment, adaptability, and effective working relationships.
• Strong customer service, communication, goal-setting, and team-management abilities.
• Knowledge of business metrics and KPIs and ability to plan and allocate resources.