Manager I, Operations

Job summary

Key responsibilities

• Improve operational efficiency, employee engagement, and driver retention by maintaining a positive work environment.
• Plan for forecasted freight volumes and power or equipment needs and adjust capacity to ensure coverage.
• Train staff, audit processes, and implement process enhancements.
• Resolve operational issues with customers, internal departments, and teams, including when on call as needed.
• Manage fleet coverage, customer service, safety, compliance, driver retention, and employee scorecards.
• Manage costs, expenses, and profitability; assess customer performance against plans and present business reviews.
• Report operational, financial, and service metrics and address KPI deviations.
• Ensure Safety and DOT training compliance and support fleet and driver safety needs.
• Train and develop employees through performance monitoring, evaluations, development plans, and recognition.
• Serve as initial customer contact and support safe, efficient, and profitable account operations.
• Contribute to annual budgeting and review actual expenses against budget.

Minimum qualifications

• High school diploma/GED with 3–4 years of supervisory experience or military equivalent, or a bachelor's degree in a related business, supply-chain, or finance field with 1–2 years of supervisory experience and/or military equivalent.
• Valid driver's license and clean motor vehicle record meeting company standards.
• Able to work multiple shifts, including nights and/or weekends, as needed.
• Willing to travel to account, customer, and company event locations when applicable.

Preferred qualifications

• Accurate information processing and effective conflict management.
• Sound analysis, informed decision-making, and adaptability.
• Effective relationships with clients, vendors, and peers and a strong service orientation.
• Clear communication, goal development and tracking, and knowledge of business metrics and KPIs.
• Ability to form and manage teams and plan and allocate resources to meet business objectives.

Workplace and schedule

• The role is usually based on-site at a customer's facility.
• Schedule may include day, night, and weekend shifts.