Manager, Operations Process Engineering

Role overview

Responsibilities

• Diagnose current processes, identify root causes, and document re-engineering, automation, and AI opportunities.
• Map current and future processes at end-to-end and detailed step-by-step levels.
• Assess AI, generative AI, RPA, and workflow automation opportunities for feasibility and scalability; support business cases and ROI analysis.
• Design future-state processes and document process logic, business requirements, and capabilities.
• Collaborate on cross-functional redesign, solutioning, and feasibility sessions.
• Engage operations subject matter experts, process owners, IT, Data, and Risk; communicate findings and validate solutions in workshops.
• Escalate risks, dependencies, and compliance considerations for governance review.

Required qualifications

• Bachelor’s or master’s degree in Industrial Engineering, Business, Innovation, Technology Management, or a related field.
• At least 3 years of process improvement and IT transformation experience.
• Deep knowledge of process design, mapping, value stream analysis, and Lean Six Sigma; able to produce enterprise-standard process documentation and design specifications.
• Strong communication and cross-functional meeting facilitation skills.
• Interest in and basic understanding of generative AI, agentic AI, machine learning, and RPA.
• Intermediate data analysis proficiency, strong PowerPoint skills, and structured problem-solving, curiosity, and critical thinking.

Preferred qualifications

• Lean, Six Sigma, or equivalent process improvement certification is an asset.
• Product Ownership and/or SDLC/AI-DLC experience or knowledge is an asset.
• Familiarity with Financial Services Operations is an asset.

Benefits

• RBC describes a total rewards program with flexible benefits, competitive compensation, and stock where applicable.
• The employer cites coaching, development opportunities, collaborative work, and challenging assignments.

Position details