Manager, Operations Process Engineering

Role overview

Process analysis and redesign

• Conduct current-state diagnostics and root cause analysis; identify re-engineering, automation, and AI opportunities.
• Map current and future processes at end-to-end and detailed step-by-step levels.
• Evaluate AI, GenAI, RPA, and workflow automation opportunities for feasibility and scalability.
• Support business case and ROI development; design future-state process logic, requirements, and capabilities.
• Collaborate on cross-functional redesign, solutioning, and feasibility sessions.

Stakeholder engagement

• Work with Operations Center subject matter experts, process owners, IT, Data, and Risk.
• Communicate recommendations and participate in workshops to gather requirements and validate solutions.
• Identify and escalate risks, dependencies, and compliance considerations for governance review.

Required qualifications

• Bachelor’s or master’s degree in Industrial Engineering, Business, Innovation, Technology Management, or a related field.
• At least 3 years of process improvement and IT transformation experience.
• Knowledge of process design, mapping, value stream analysis, and Lean Six Sigma.
• Ability to produce clear process documentation, design specifications, and enterprise-standard work products.
• Strong communication and cross-functional facilitation skills; intermediate data analysis and strong PowerPoint skills.
• Interest in and basic understanding of Generative AI, Agentic AI, machine learning, and RPA.
• Self-motivation, structured problem-solving, curiosity, and critical thinking.

Preferred qualifications

• Process improvement certification in Lean, Six Sigma, or equivalent.
• Experience or knowledge in Product Ownership and/or SDLC/AI-DLC.
• Familiarity with Financial Services Operations.

Employment details

• Full-time, regular, salaried position.
• The posting does not specify a salary payment cadence or compensation amount.