Manager – Martech Operations & Enablement

About This Role

CSi is a new, integrated business unit under Landmark Group , bringing together the most critical growth-driving capabilities into one unified engine. We are building the next phase of our growth—and at the center of it is a newly launched strategic division: CSi – Customer, Strategy & Intelligence. This isn’t just another team. This is where customer, data, product, and AI come together to shape the future of retail. It combines:

• Data & Analytics
• Loyalty (Shukran)
• Partnerships & Co-brands
• Performance & Digital Marketing
• Customer Product & Martech

CSi stands for

• C – Customer (CX) → Building seamless, end-to-end customer journeys
• S – Strategy & Analytics → Driving smarter business decisions through data
• i – Intelligence (AI + BI) → Powering everything with AI-led insights

We are looking for a Manager – Martech Operations & Enablement to ensure the reliability, scalability and speed of Martech operations by owning tracking, data flows, and integrations, while actively driving execution across engineering teams and independently resolving technical challenges where possible. This role will act as the operational backbone of Martech, combining strong technical understanding with hands-on execution to ensure business priorities are delivered efficiently.

Job Title: Manager – Martech Operations & Enablement

Job Location: Dubai

Responsibilities:

The Manager – Martech Operations & Enablement will own the end-to-end operational health of the Martech ecosystem, including tracking, product feeds, SDKs and integrations.

You will work closely with Engineering teams to deliver Martech initiatives, while also bringing the technical capability to challenge timelines, unblock dependencies and, where appropriate, directly contribute to implementation.

This role requires a balance of technical knowledge; execution focus and the ability to operate with urgency in a fast-paced environment.

Key Responsibilities

• Own end-to-end tracking and tagging frameworks across web and app (GA4, GTM, Firebase)
• Manage product feeds, catalog integrations and Martech data flows
• Partner with Engineering teams to implement SDKs (Firebase, Branch) and technical enhancements
• Actively drive Martech backlog execution, ensuring timely delivery of priorities
• Challenge timelines, propose solutions and unblock dependencies across Tech teams
• Independently troubleshoot and resolve tracking or integration issues where possible
• Support implementation of Martech changes (tagging, configuration, integrations) in alignment with Engineering
• Establish monitoring frameworks to proactively detect and resolve issues
• Ensure consistency and accuracy of data across Martech platforms
• Document processes and create scalable operational standards

Qualifications:

• 5–7+ years of experience in Martech operations, implementation or digital analytics
• Proven experience working closely with Engineering teams on tracking, SDKs or integrations
• Experience in ecommerce or digital product environments

Key Skills:

• Strong hands-on experience with:

Google Analytics (GA4), Google Tag Manager (GTM)

Firebase, Branch (or similar mobile attribution / SDK tools)

Tracking implementation, event schemas and tagging frameworks

• Solid understanding of APIs, data flows and system integrations
• Experience working with product feeds and catalog structures
• Ability to debug, diagnose and resolve data or tracking issues
• Working knowledge of HTML, JavaScript or similar (preferred)
• Strong stakeholder management with ability to challenge and influence Engineering teams

Why join CSi?

This is where your role becomes bigger than just a job. You’ll get to:

• Work at the intersection of Product, Data, AI, and Customer Experience
• Build solutions that impact millions of customers across multiple brands
• Be part of a high-ownership, high-visibility team
• Solve real business problems—not just execute tasks
• Shape how modern retail operates in the region

Who should apply?

If you are someone who:

• Thinks customer-first
• Loves solving problems using data and technology
• Wants to work on AI, Martech, Product, or Analytics
• Enjoys working in a fast-paced, high-impact environment

CSi is where you should be.

We’re not just hiring for roles. We’re building the future of customer intelligence at scale.

If you want to be part of something that is strategic, visible, and truly impactful—this is your moment.