Manager Loyalty Insights
Role Overview
As Manager Loyalty Insights, lead the Loyalty Insights strategy and drive member intelligence, analytics, reporting frameworks, and data products supporting Qatar Airways Privilege Club.
Translate complex data into clear, commercially focused recommendations that improve member engagement, satisfaction, retention, revenue, and customer lifetime value.
Work within the B2C organization with Loyalty, Digital products and Marketing, IT, Commercial, and other stakeholders to define insight priorities and enable data-driven decisions.
Lead and develop the Loyalty Insights teams, ensuring high-quality insight, governance, and performance reporting.
Key Skills for This Role
Full Job Posting
About the Role
As Manager Loyalty Insights, lead the Loyalty Insights strategy and drive member intelligence, analytics, reporting frameworks, and data products supporting Qatar Airways Privilege Club.
Translate complex data into clear, commercially focused recommendations that improve member engagement, satisfaction, retention, revenue, and customer lifetime value.
Work within the B2C organization with Loyalty, Digital products and Marketing, IT, Commercial, and other stakeholders to define insight priorities and enable data-driven decisions.
Lead and develop the Loyalty Insights teams, ensuring high-quality insight, governance, and performance reporting.
Specific Responsibilities
- Develop and deliver the Loyalty Insights strategy, including member segmentation, customer lifetime value analysis, behavioral insights, journey mapping, and interaction strategies.
- Lead development of analytics, reporting, and data product roadmaps supporting loyalty performance, engagement, and revenue growth.
- Partner with Loyalty and Commercial stakeholders to convert analytical findings into concrete business actions.
- Establish KPI governance, performance measurement standards, dashboards, and self-service reporting capabilities.
- Collaborate with IT, Digital, data providers, and business teams to define data requirements and support scalable analytics solutions.
- Lead personalisation analytics, experimentation frameworks, and campaign performance measurement.
- Present complex analytical findings clearly to senior stakeholders and non-technical audiences.
- Lead, coach, and develop the Loyalty Insights and Analytics teams.
About You
- Bachelor's Degree or equivalent with a minimum of 8 years of job-related experience; or High School/Vocational Qualification/Diploma or equivalent with a minimum of 9 years of job-related experience.
- Experience in loyalty, customer insights, analytics, commercial performance, marketing, e-commerce, sales, or customer engagement within industries such as travel and hospitality, retail, banking, insurance, healthcare, or FMCG.
- Strong understanding of loyalty business processes, member engagement, customer lifecycle management, and performance measurement.
- Strong capability in customer insights, loyalty analytics, performance measurement, and translating data into commercially actionable recommendations.
- Experience with analytics, reporting, and data science platforms such as SQL, Python, R, BI, and cloud-based analytics solutions.
- Ability to analyse complex structured and unstructured data sets and convert insights into practical business recommendations.
- Experience developing dashboards, automated reporting, self-service BI capabilities, and data products.
- Excellent communication and stakeholder management skills for non-technical and executive audiences.
- Strong commercial awareness, problem-solving capability, and ability to influence decisions through data-led insights.
- Proven leadership skills including setting direction, managing priorities, delegating, coaching, and building a high-performing team.
- Excellent command of English language.
- Knowledge of airline economics, sales, and distribution systems would be an advantage.
About Qatar Airways Group
Qatar Airways Group operates 12 different businesses and describes a culture of growth, ambition, and international community.
How To Apply
- Apply by uploading a CV and completing the online application form.
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