Customer Experience Agent - Buggy Operations – Join Our Talent Pool
Role Overview
Qatar Airways Hub Customer Services Team seeks Customer Experience Agents - Buggy Operations for Qatar Aviation Services.
The role provides quality customer services and exceptional assistance to all customers at Hamad International Airport while working with buggy shuttle services.
Deliver seamless services by being courteous, caring, and maintaining the highest service delivery standards.
Key Skills for This Role
Full Job Posting
Role Overview
Qatar Airways Hub Customer Services Team seeks Customer Experience Agents - Buggy Operations for Qatar Aviation Services.
The role provides quality customer services and exceptional assistance to all customers at Hamad International Airport while working with buggy shuttle services.
Deliver seamless services by being courteous, caring, and maintaining the highest service delivery standards.
Accountabilities
- Operate MATAR Buggy cart within the Passenger Terminal of Hamad International Airport.
- Ensure proper handling of all passengers while assisting using MATAR shuttle services, projecting a caring and service-oriented image.
- Provide full customer services support to passengers regarding MATAR shuttle service and HIA facilities.
- Follow standard operating procedures laid down by the department and airport regulators and apply established service standards.
- Report for duty on time as per roster with complete compliance to company uniform and grooming standards.
- Collaborate with QAS and MATAR departments to facilitate seamless operational success and report illegal, unsafe or corrupt activities to supervisors.
- Escalate any customer inconvenience or anticipatory complaint immediately to shift Supervisor.
- Adhere to safety protocols and procedures while operating equipment within HIA parameters.
- Uphold airport safety standards and follow operational protocols at all times with a customer-first mindset.
About You
- High School qualification with 1 year of Customer Services experience.
- Relevant experience in a customer facing role in service industry.
- Airport experience is an advantage but not a must.
- Valid light Vehicle Driving License of Home country.
Contract and Schedule
- Contract Type: Fixed-term contract - 3 years.
- Job Type: Shift-based work. Working hours are 48 hours per week and paid overtime if required.
Allowances and Benefits
- Allowances: Transportation, Company Housing, Allowances, Uniform, Laundry, and Meal provisions.
- Benefits: Annual leave and Flight benefits.
About Qatar Airways Group
Qatar Airways Group delivers excellence across 12 different businesses and is a global community.
The advertisement reflects a current recruitment requirement and may be converted into a talent pipeline for current or future hiring requirements.
Application Notes
- Reference number: 26000098.
- Closing Date: 2026-10-28.
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