Freighter Operations Support Manager
Role Overview
Support the achievement of strategic and operational objectives within Freighter Operations while ensuring safety, security, regulatory compliance, and operational integrity remain the highest priorities.
Provide leadership, direction, and management oversight across Loadmasters, Special Loads, Charter Operations, and Freight Centralized Load Control (FCLC).
Drive operational excellence, business continuity, operational resilience, and continuous improvement across the freighter network.
Key Skills for This Role
Full Job Posting
About the Role
Support the achievement of strategic and operational objectives within Freighter Operations while ensuring safety, security, regulatory compliance, and operational integrity remain the highest priorities.
Provide leadership, direction, and management oversight across Loadmasters, Special Loads, Charter Operations, and Freight Centralized Load Control (FCLC).
Drive operational excellence, business continuity, operational resilience, and continuous improvement across the freighter network.
Key Responsibilities
- Lead and oversee cargo freighter operations across Loadmasters, Special Loads, Charter Operations, and FCLC functions, ensuring safe, compliant, and efficient operations.
- Drive operational performance, productivity, service quality, and continuous process improvement across all freighter operations functions.
- Plan, coordinate, and execute strategic initiatives, business improvement programs, and operational projects aligned with departmental and organizational objectives.
- Ensure compliance with all applicable safety, security, regulatory, training, operational, and weight and balance requirements.
- Provide governance and oversight of freighter weight and balance processes, operational controls, and documentation accuracy.
- Collaborate with internal and external stakeholders to ensure effective communication, operational alignment, resource optimization, and successful delivery of operational initiatives.
- Lead, coach, develop, and empower team members through performance management, talent development, employee engagement, and succession planning initiatives.
- Lead and support operational audits, investigations, risk assessments, change management initiatives, and corrective action implementation.
- Lead business continuity planning, disruption management, contingency response, and operational resilience activities.
About You
- Bachelor's Degree or equivalent qualification with a minimum of 7 years of job-related experience.
- Strong analytical, leadership, communication, decision-making, and stakeholder management skills.
- Proven experience in operational leadership and team management.
- Experience within aviation, cargo operations, logistics, supply chain, air transport, or freighter operations is preferred.
- Experience driving operational process improvements and change initiatives is preferred.
- High standards of integrity, governance, safety, security, and regulatory compliance.
About Qatar Airways Group
Qatar Airways Cargo is described as the world's largest global air cargo carrier, leading digitalization and transformation in the air cargo industry.
Qatar Airways Group operates 12 different businesses and describes a culture of growth, ambition, and international community.
Job Details
Job family: Cargo & Airport Operations.
Location: Qatar-Doha.
Reference number: 237070.
Closing date: 2026-11-03.
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