Grooming and Style Manager
Role Overview
As the Grooming and Style Manager, you will ensure the highest standards of grooming are maintained by creating, monitoring, delivering and managing all related grooming and style policies, procedures and engagement of all Qatar Duty Free employees.
The role supports the representation of the Qatar Airways Group.
Key Skills for This Role
Full Job Posting
About the Role
As the Grooming and Style Manager, you will ensure the highest standards of grooming are maintained by creating, monitoring, delivering and managing all related grooming and style policies, procedures and engagement of all Qatar Duty Free employees.
The role supports the representation of the Qatar Airways Group.
Key Accountabilities
- Create, update and manage Qatar Duty Free grooming and style objectives and all related grooming policies and procedures.
- Ensure new and existing grooming standards and processes are set and clearly defined for grooming department and line management checks.
- Create, manage and oversee the update and revision of the grooming guide and policies, ensuring information is distributed regularly.
- Develop grooming training solutions with the training department and train Qatar Duty Free line management and staff.
- Provide overall leadership and guidance to line managers and departmental staff on grooming and style topics.
- Act as focal point of contact on major grooming issues and provide solutions with minimum downtime or disruption.
- Develop line managers' knowledge and grooming awareness to support their staff on grooming and style issues.
- Collaborate with required departments on roll out of a new Qatar Duty Free uniform.
- Inspect Qatar Duty Free staff uniform and grooming standards routinely and provide feedback to line management.
- Collate and track feedback from uniformed personnel to support grooming procedures and standards improvements.
- Research root causes of incorrect grooming and uniform usage and recommend and implement solutions.
- Provide regular updates and reports to line managers on grooming activities and compliance stats, and lead improvement projects.
About You
- High School Qualification / Vocational Qualification / Diploma or equivalent with minimum 7 years of job-related experience, or bachelor's degree or equivalent with minimum 6 years of job-related experience.
- Experience in the customer service sector.
- Ability to communicate at all levels in a clear, precise and engaging manner.
- Fashion and/or beauty experience.
- Fashion, grooming and beauty related certifications.
- Ability to keep self-organized and proactive.
- Ability to solve problems and make informed decisions.
- Command of the English language.
- Ability to influence successful outcomes.
- Ability to project manage and hit deadlines.
About Qatar Airways Group
Qatar Airways Group delivers excellence across 12 different businesses and has grown from four aircraft into a global community.
The group emphasizes ambition, growth, and creating unique experiences for customers.
Application Details
- Job reference: 236675.
- Location: Qatar-Doha.
- Job family: Customer Service.
- Closing date: 2026-10-25.
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