Manager - Global Customer Service Operations

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Lead the operational management of enterprise voice and UCC services, ensuring service availability, customer SLA compliance, supplier governance, incident management, and continual service improvement. The role is responsible for overseeing voice service operations, managing supplier performance, driving service restoration during major incidents, and maintaining operational excellence across managed voice platforms.

Graduation with 4-8 years of relevant experience

SIP Trunking

Session Border Controllers (Ribbon, AudioCodes, Oracle, etc.)

Microsoft Teams Direct Routing / Operator Connect

Cisco Webex Calling

PSTN and carrier interconnects

Voice network troubleshooting and call flow analysis

Tata Communications, culture is represented by our leadership signature- DRIVE AHEAD. It is how we lead, collaborate, and live our values every day. It is defined through six core behaviours:

Accountability & Ownership

Collaboration

Agility

Can-Do Attitude & Growth Mindset

Innovation & Problem-Solving

Continuous Learning & Skill Transformation.

At Tata Communications, you’ll work on real problems and help build solutions that support businesses and communities around the world. Here, we support your growth through meaningful career opportunities, learning, hands-on experience, and the freedom to explore new ideas.

With us, you can build a career with purpose and impact.