Manager, Continuity & Response

Role overview

Responsibilities

• Design and run tabletop exercises, document gaps, and drive resulting actions to completion.
• Keep recovery plans, tiers, RTO/RPO targets, and runbooks aligned with evolving architecture.
• Coordinate failover and recovery tests and circulate results for review and executive approval.
• Administer incident tooling, including incident types, severity levels, response flows, escalations, roles, and automations.
• Track incident trends and metrics, and identify effective process changes and redundancies.
• Own the resilience roadmap and communicate investment priorities.
• Structure live incidents and crisis escalations using Incident Command.
• Partner on cyber resilience, use AI effectively, and maintain clear internal and customer-facing incident communications.

Required qualifications

• Hands-on ownership of incident management and/or disaster recovery programs at a technology or SaaS company.
• Fluency in Incident Command or an equivalent major-incident framework, and direct experience with technology-company crisis management teams.
• Experience writing and facilitating tabletop exercises and completing resulting action items.
• Experience coordinating disaster recovery tests from planning through execution, reporting, and approvals.
• Hands-on administration of an incident platform such as incident.io, PagerDuty, FireHydrant, or Opsgenie.
• Strong knowledge of RTO/RPO/RTA, recovery tiers, service prioritization, backup and recovery strategy, and modern cloud architecture.
• Effective use of AI, decisive action under uncertainty, strong communication, and comfort with ambiguity and change.

Preferred qualifications

• SecOps or incident response cyber recovery experience, including ransomware or clean-room/immutable backup recovery, is preferred.
• Familiarity with ITIL or major incident practices and SLA-driven prioritization is preferred.
• Blameless post-incident review and program health metrics experience is preferred.
• CBCP, MBCP, ABCP, CISM, CISA, CRISC, ITIL, or PMP certifications and experience maturing a resilience program are preferred.

Workplace

• Hybrid work environment; local employees in Vancouver, Calgary, Toronto, Dublin, London, New York City, and Sydney are expected in the office at least twice per week.

Compensation

• Expected salary range is CAD $120,200–$180,200 per year; placement depends on geographic region, experience, and skillset.

About the role