Manager - Cloud & Security Customer Service Operations - Network Operations & Support

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

We are seeking an experienced Software Architect to lead the design and implementation of scalable, secure, and maintainable network automation systems.

This role focuses on building enterprise-grade automation frameworks, driving standardization, and integrating best practices across CI/CD environments. The architect will define target architecture, automation patterns, and governance frameworks, while collaborating closely with platform, security, and engineering teams to align with business and technology strategy.

Define the target automation architecture and roadmap aligned with enterprise goals

Drive simplification, standardization, and reuse across platforms

Evaluate and recommend strategic automation solutions based on emerging technologies and long-term business needs

Translate business and operational requirements into scalable automation designs

Enable faster delivery of network services by reducing manual effort and increasing reliability

Ensure automation initiatives align with business outcomes and operational priorities

Champion CI/CD strategies, GitOps practices, and Infrastructure-as-Code (IaC)

Work with tools and frameworks such as:

Azure DevOps (ADO)

Python

Ansible

Open Policy Agent (OPA)

Containerisation (Docker/Kubernetes preferred)

Define and enforce automation development standards (coding practices, SDLC)

Drive:

Templating and modularization

Version control and reusable automation frameworks

Ensure consistent, scalable, and governed automation delivery across environments

Mentor engineers on automation design, tooling, and best practices

Promote a DevOps and automation-first culture

Support skill development through:

Training

Documentation

Knowledge-sharing initiatives

Address technical debt and ensure secure automation architecture

Embed security and compliance requirements within automation lifecycle

Implement controlled deployment, testing, and rollback strategies to mitigate risk

Define and enforce automation design principles and architectural standards

Establish documentation frameworks ensuring traceability and auditability

Govern automation pipelines, scripts, and configurations

Collaborate with security and platform teams to ensure regulatory compliance

Experience in defining scalable, modular, and reusable automation architecture

Strong understanding of standardisation and platform engineering principles

Proven experience designing and implementing enterprise-scale automation solutions

Strong exposure to network automation and infrastructure environments

Experience in banking or regulated industries preferred

Tata Communications, culture is represented by our leadership signature- DRIVE AHEAD. It is how we lead, collaborate, and live our values every day. It is defined through six core behaviours:

Accountability & Ownership

Collaboration

Agility

Can-Do Attitude & Growth Mindset

Innovation & Problem-Solving

Continuous Learning & Skill Transformation.

At Tata Communications, you’ll work on real problems and help build solutions that support businesses and communities around the world. Here, we support your growth through meaningful career opportunities, learning, hands-on experience, and the freedom to explore new ideas.

With us, you can build a career with purpose and impact.