Manager, Cards Reconciliations

Role overview

Reconciliation and reporting

• Authorize manually matched items with value-date differences and notify the relevant departments.
• Submit dashboards for iTRACs case books and intelliMATCH accounts, and provide reports for MIS compilation.
• Verify monthly reconciliation reports for line-manager review and archive reconciliation records and miscellaneous reports.
• Track daily issues and operational risk using tick lists, staff account lists, and traffic-light reporting.
• Control unapplied credits, unpresented items, and unclaimed accounts.

Risk, controls, and process improvement

• Review exception-management cases and apply factual and judgmental skills when deciding on case creation and escalation.
• Escalate items exceeding non-BAU tolerance levels, high-value amounts, long-outstanding items, and legacy issues.
• Keep reconciliation accounts balanced and account lists and SLAs updated; manage controls for new procedures.
• Conduct reviews, mini-audits, and follow-ups to identify and mitigate operational risks and clear outstanding exceptions.
• Coordinate system-administration additions, modifications, and deletions with ITD; contribute project-management skills to automation.
• Identify opportunities to improve productivity, sustainability, service processes, and cost efficiency.

Team and service

• Provide guidance, on-the-job training, and knowledge sharing to junior colleagues.
• Work with subordinates to resolve outstanding dashboard items and support internal and external clients in developing reconciliation services.
• Prepare timely statements and reports, and escalate risk-related issues to the AVP.

Qualifications and experience

• Bachelor’s degree in Business Economics, Commerce, Finance, or a related discipline.
• 4–8 years of relevant banking experience, including at least 5 years in similar roles with increasing managerial responsibility in Core Processing.