Maintenance Technician / Shift Engineer

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.

The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Step into the future of hospitality at The Atlas Hotel.

The Atlas, Boston’s first-of-its-kind hotel, is where local connection meets global inspiration and hospitality intersects with thought leadership.

Join us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration—where every day is a first.

The Shift Engineer is responsible for ensuring that the property is maintained in the best possible condition at all times with the least amount of inconvenience to customers and employees.

• Perform preventive maintenance and repairs across guest rooms and public areas, including plumbing, electrical, HVAC systems, furniture, fixtures, and finishes to ensure optimal functionality and guest comfort.
• Maintain and service all major building systems, including boilers, chillers, HVAC, electrical, and plumbing infrastructure.
• Diagnose, troubleshoot, and repair mechanical, electrical, and plumbing issues, including water lines, pumps, kitchen equipment, and air conditioning systems (filters, coils, motors).
• Execute routine maintenance tasks such as replacing and programming televisions, repairing electronic lock systems, and installing or repairing lighting components (switches, receptacles, bulbs, and fixtures).
• Complete carpentry and cosmetic repairs, including furniture repair, sheetrock finishing, painting, and wall covering restoration.
• Conduct equipment monitoring, including taking and recording readings, testing cooling towers, and identifying abnormalities.
• Read and interpret blueprints, schematics, and wiring diagrams to support effective troubleshooting and repairs.
• Maintain accurate records of preventive maintenance, repairs, and equipment performance.
• Ensure all work is completed in compliance with applicable local, state, and federal codes and safety standards.
• Respond to guest service requests and emergency calls within 10 minutes, supporting overall guest satisfaction.
• Follow all emergency procedures and provide operational support during critical situations.
• Perform daily shift engineer checklists and promptly report any irregularities.
• Maintain exterior areas, including snow removal operations (shoveling, snowblowers, equipment use) and routine grounds upkeep such as leaf and debris removal.
• Ensure proper care, organization, and maintenance of tools, equipment, and workspaces, maintaining a clean and safe environment.
• Identify and report safety hazards to the Director of Engineering in a timely manner.
• High School diploma or equivalent and/or experience in a hotel or a related field required.
• At least one year of progressive experience in a hotel or related field preferred.
• Trade school and/or College course work in related field helpful.
• Flexible and long hours sometimes required.
• Heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly courteous and service oriented manner.
• Must be able to effectively communicate both verbally and written, effectively with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be extremely professional and demonstrate genuine and intuitive service.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other department-related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.