Revenue Analyst

Role Overview

Reporting and Analysis

• Prepare and distribute daily, weekly, and monthly reports on market segmentation, production, source contribution, pickup, and preferred guest programs.
• Review OTA Insights, STR, Demand 360, and other tools to identify revenue opportunities.
• Monitor competitors through shop reports and online research to identify selling strategies and market trends.
• Analyze local events and forecast their potential impact; prepare a 14-day forecast to support staffing decisions.

Revenue Systems and Coordination

• Help ensure rates are loaded correctly and inventory is maintained accurately.
• Audit and maintain PMS, CRS, RMS, and Sales & Catering systems.
• Communicate strategies and procedures to other departments; maintain group pickup reports and coordinate group cutoffs with Sales.
• Update market area reports in Delphi or another Sales & Catering system under Revenue Manager guidance.

Meetings and Operational Support

• Participate in weekly revenue meetings and prepare related information.
• Assist with short- and long-term forecasts and act for the Director of Revenue in their absence.
• Conduct monthly group audit checks, test calls for rate quoting and selling approach, and verify daily Flash Report accuracy.
• Attend required meetings and training, participate in manager-on-duty coverage as required, and provide administrative support to the Revenue Management team.

Role Requirements

• Know hotel rates, room types, and hotel products.
• Communicate effectively in writing and verbally with employees and guests; listen to and clarify concerns.
• Multitask, prioritize work, and meet deadlines; handle problems proactively and effectively.
• Evaluate complex data from multiple sources and maintain confidentiality.

Workplace and Schedule

• The role includes hotel operations duties such as manager-on-duty coverage and compliance with hotel operating standards.