Loyalty Promotions Manager
Role Overview
Full-time Loyalty Promotions Manager on the More Rewards team in Langley, British Columbia.
Develops and delivers More Rewards offers and strategies to improve member experience and drive revenue through retail partnerships.
Reports to the Senior Manager, Customer & Loyalty.
Key Skills for This Role
Full Job Posting
Role overview
Full-time Loyalty Promotions Manager on the More Rewards team in Langley, British Columbia.
Develops and delivers More Rewards offers and strategies to improve member experience and drive revenue through retail partnerships.
Reports to the Senior Manager, Customer & Loyalty.
Responsibilities
- Develop offer strategies informed by consumer segmentation, behavior, insights, commercial objectives, and risk.
- Co-create retail partner marketing plans with the Integrated Omnichannel Sales team and lead as the loyalty offers subject matter expert.
- Oversee go-to-market plans for retail partner loyalty offers.
- Coach and develop the Loyalty Promotions Coordinator, setting objectives and supporting accountability and career growth.
- Coordinate with merchandising, marketing, store operations, digital, IT, analytics, and other stakeholders to integrate offers across shopping channels.
- Model offer economics and redemptions to forecast investment, engagement, and risk.
- Source and manage CPG and retail partner relationships to support customer experience and revenue growth.
- Report, test, and present campaigns to internal and external stakeholders; develop win-win-win customer value propositions.
Qualifications
- Bachelor’s degree in loyalty marketing, business development, or a related field.
- 5+ years of experience in promotions, offers, or business development.
- 5+ years of merchandising experience and strong understanding of retail operations, promotions, and commercial objectives.
- Strong relationship management, negotiation, stakeholder influence, and change-driving skills.
- Proficiency with IT integration and data analysis; understanding of predictive modelling, AI, and offer personalization.
- Strong analytical and commercial acumen, project management, communication, problem-solving, and critical-thinking skills.
- Able to plan and execute multiple projects and work independently and collaboratively.
Benefits
- The posting lists benefits, a company pension plan, free parking, team-member offers, and development and career progression opportunities.
Compensation
- Compensation range is CAD 90,415–120,554; the posting does not state a pay cadence.
About Pattison Food Group
Pattison Food Group is a Western Canadian provider of food and health products, including Save-On-Foods and other grocery banners.
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