Learning & Development Manager
Key Skills for This Role
Full Job Posting
Your main responsibilities on a day to day basis will be:-
- Lead and manage a team of 7, including L&D Specialists, Operational Skills Trainers, and a Digital Learning Developer.
- Own the Learning Management System ensuring accuracy of records and efficiency of processes.
- Deliver and grow a comprehensive learning aligned with organisation's goals, fostering a culture of continuous learning.
- Manage the mandatory training framework, ensuring compliance with CAA regulations and other internal and external requirements.
- Lead the digitalisation plan for Training, managing the creation of e-learning solutions; and micro-learnings to support organisational training needs.
- Ensure a comprehensive induction and onboarding experience, including a programme of practical training on-the-job.
- Manage the creation and delivery of digital Work Instructions to ensure impactful and high-quality learning programmes.
- Manage and grow the digital competency-based programme of assessments to improve performance and compliance, and conduct trend analysis.
- Conduct the annual Training Need Analysis connected to employee performance reviews and create learning pathways to support development and business needs.
- Produce reports and metrics to monitor the effectiveness of learning activities.
To be successful in this role you will need:-
Relevant qualification in Education and Training.
Experience using Success Factors LMS desirable.
Strong track record of delivery in a learning and development role within a multi-site Operations / Logistics business.
To be innovative and change-driven.
Strong influence and collaboration skills.
Excellent relationship builder and stakeholder management.
Strong leadership capabilities.
Our Values
Always look out for our own and each other's safety.
Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
Comply with all relevant safety regulations and standards at all times.
Learn from mistakes and share that learning.
Delight customers by actively anticipating their needs, concerns and preferences.
Offer alternative "yes" solutions to "no" situations.
Deliver service excellence and always aim to exceed customer expectations.
Appreciate everyone's background, cultural values and opinions at all times.
Actively listen and understand other's intent and point of view, especially during disagreements.
Build trusting relationships, demonstrate empathy and care for others.
Always do the right thing. Do it right the first time.
Demonstrate extreme ownership: See it, Own it, Solve it.
Adopt a growth mindset: keep learning, stay agile, be resilient.
Set high expectations, embrace innovation and practice continuous improvement.
Prioritise SATS Group's interests over one's own and department needs.
Proactively share resources, ideas and information constructively.
Build on each other's strengths and ideas to achieve win-win outcomes.
About Worldwide Flight Services
Global provider of cargo, passenger, and ground handling services.
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