Learning and Development Manager, Human Resources

About the Department

Position Duties

• Leadership Provide direction, guidance, and coaching for direct reports to achieve Learning and organizational development objectives. Manage the training budget. Develop and execute a comprehensive annual training plan aligned with performance gaps and organizational needs. Facilitate enterprise-wide training needs assessments. Design and provide oversight for onboarding programs for new employees. Develop leadership development programs for supervisors, managers, and executives. Oversee and manage vendor contracts and assess vendor effectiveness. Organizational Development Partner with organizational leadership to design, develop, and deliver solutions to address performance gaps and organizational challenges. Implement and manage change management, succession management, and career pathing processes and procedures. Support other Human Resource units in the development of tools, processes, and procedures that enhance departmental and enterprise effectiveness. Support organizational culture initiatives, including core values alignment and employee engagement strategies. Talent Development Create a strategy to support the introduction and marketing of the Oracle Learning Platform. Oversee the administration and optimization of the Oracle Learning platform, including evaluating and content curation. Design, develop, and implement professional development programs. Provide oversight for the coordination and execution of annual leadership and all-employee learning events. Support the tracking of training participation and compliance, and the introduction of tools to measure training effectiveness. Develop and lead internal mobility strategies, including career pathing tools, frameworks, and programs that support employee movement across the organization. Create tools and processes to support the identification of high-potential talent and development pathways. Stakeholder Collaboration Serve as a consultant to departments on training and organizational development needs. Respond to department requests for targeted training by designing and delivering customized sessions that address specific operational or performance needs. Build partnerships with external vendors, training providers, and professional organizations to meet desired organizational outcomes. Evaluation Evaluate training effectiveness using metrics and continuous improvement practices. Support conclusions and analyze outcomes with data metrics that evidence performance outcomes. Ensure accurate training records for audit and compliance purposes.
• Provide direction, guidance, and coaching for direct reports to achieve Learning and organizational development objectives.
• Manage the training budget.
• Develop and execute a comprehensive annual training plan aligned with performance gaps and organizational needs.
• Facilitate enterprise-wide training needs assessments.
• Design and provide oversight for onboarding programs for new employees.
• Develop leadership development programs for supervisors, managers, and executives.
• Oversee and manage vendor contracts and assess vendor effectiveness.
• Partner with organizational leadership to design, develop, and deliver solutions to address performance gaps and organizational challenges.
• Implement and manage change management, succession management, and career pathing processes and procedures.
• Support other Human Resource units in the development of tools, processes, and procedures that enhance departmental and enterprise effectiveness.
• Support organizational culture initiatives, including core values alignment and employee engagement strategies.
• Create a strategy to support the introduction and marketing of the Oracle Learning Platform.
• Oversee the administration and optimization of the Oracle Learning platform, including evaluating and content curation.
• Design, develop, and implement professional development programs.
• Provide oversight for the coordination and execution of annual leadership and all-employee learning events.
• Support the tracking of training participation and compliance, and the introduction of tools to measure training effectiveness.
• Develop and lead internal mobility strategies, including career pathing tools, frameworks, and programs that support employee movement across the organization.
• Create tools and processes to support the identification of high-potential talent and development pathways.
• Serve as a consultant to departments on training and organizational development needs.
• Respond to department requests for targeted training by designing and delivering customized sessions that address specific operational or performance needs.
• Build partnerships with external vendors, training providers, and professional organizations to meet desired organizational outcomes.
• Evaluate training effectiveness using metrics and continuous improvement practices.
• Support conclusions and analyze outcomes with data metrics that evidence performance outcomes.
• Ensure accurate training records for audit and compliance purposes.

Minimum Qualifications

• Bachelor’s degree in human resources, social sciences, industrial/organizational psychology or directly related field. Six (6) years of experience in training and organizational development. Three years of proven experience leading and managing a team.
• Bachelor’s degree in human resources, social sciences, industrial/organizational psychology or directly related field.
• Six (6) years of experience in training and organizational development.
• Three years of proven experience leading and managing a team.

Other Qualifications

• One year of project management experience. Master’s degree in business, public administration, or directly related field. Experience working with Microsoft Office Suite, Teams, Zoom, and cloud-based communication and productivity applications. Experience producing analysis and recommendations supported by data and based on original research and critical thinking. Experience identifying, proposing, and facilitating improvements to processes, procedures, and programs. Experience working on large-scale projects, maintaining project schedules, and managing project risk. Experience analyzing qualitative and quantitative data. Experience performing independent research and producing deliverables on schedule. Experience in a public sector or government environment preferred. Experience working with both administrative and front-line staff.
• One year of project management experience.
• Master’s degree in business, public administration, or directly related field.
• Experience working with Microsoft Office Suite, Teams, Zoom, and cloud-based communication and productivity applications.
• Experience producing analysis and recommendations supported by data and based on original research and critical thinking.
• Experience identifying, proposing, and facilitating improvements to processes, procedures, and programs.
• Experience working on large-scale projects, maintaining project schedules, and managing project risk.
• Experience analyzing qualitative and quantitative data.
• Experience performing independent research and producing deliverables on schedule.
• Experience in a public sector or government environment preferred.
• Experience working with both administrative and front-line staff.

Benefits

• Benefits – General Full-Time Employees 12-13 paid holidays per year 13 standard work days of vacation per year 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement 2 weeks paid military leave per year Medical, dental, vision, and supplemental life insurance plans State and City retirement plans Short and long term disability plans Paid temporary disability leave for specified conditions City contribution of 13.6% into the N.C. State Retirement System Paid funeral leave Employee Assistance Program - personal and family counseling Paid life insurance equal to annual salary 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans Benefits - Part-Time (1,000 hours or more per year) 401(k) retirement plan (5.0% of salary) State retirement plan Benefits Part-Time (Average 30 hours per week over 12 month period) 401(k) retirement plan (5.0% of salary) State retirement plan effective first day of the month following date of hire Health insurance effective first day of the month following date of hire Dental and life insurance, after one year of service Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
• Benefits – General Full-Time Employees
• 12-13 paid holidays per year 13 standard work days of vacation per year 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement 2 weeks paid military leave per year Medical, dental, vision, and supplemental life insurance plans State and City retirement plans Short and long term disability plans Paid temporary disability leave for specified conditions City contribution of 13.6% into the N.C. State Retirement System Paid funeral leave Employee Assistance Program - personal and family counseling Paid life insurance equal to annual salary 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans
• 13 standard work days of vacation per year 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement 2 weeks paid military leave per year Medical, dental, vision, and supplemental life insurance plans State and City retirement plans Short and long term disability plans Paid temporary disability leave for specified conditions City contribution of 13.6% into the N.C. State Retirement System Paid funeral leave Employee Assistance Program - personal and family counseling Paid life insurance equal to annual salary 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans
• 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement 2 weeks paid military leave per year Medical, dental, vision, and supplemental life insurance plans State and City retirement plans Short and long term disability plans Paid temporary disability leave for specified conditions City contribution of 13.6% into the N.C. State Retirement System Paid funeral leave Employee Assistance Program - personal and family counseling Paid life insurance equal to annual salary 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans
• 2 weeks paid military leave per year Medical, dental, vision, and supplemental life insurance plans State and City retirement plans Short and long term disability plans Paid temporary disability leave for specified conditions City contribution of 13.6% into the N.C. State Retirement System Paid funeral leave Employee Assistance Program - personal and family counseling Paid life insurance equal to annual salary 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans
• Medical, dental, vision, and supplemental life insurance plans State and City retirement plans Short and long term disability plans Paid temporary disability leave for specified conditions City contribution of 13.6% into the N.C. State Retirement System Paid funeral leave Employee Assistance Program - personal and family counseling Paid life insurance equal to annual salary 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans
• State and City retirement plans Short and long term disability plans Paid temporary disability leave for specified conditions City contribution of 13.6% into the N.C. State Retirement System Paid funeral leave Employee Assistance Program - personal and family counseling Paid life insurance equal to annual salary 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans
• Short and long term disability plans Paid temporary disability leave for specified conditions City contribution of 13.6% into the N.C. State Retirement System Paid funeral leave Employee Assistance Program - personal and family counseling Paid life insurance equal to annual salary 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans
• Paid temporary disability leave for specified conditions City contribution of 13.6% into the N.C. State Retirement System Paid funeral leave Employee Assistance Program - personal and family counseling Paid life insurance equal to annual salary 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans
• City contribution of 13.6% into the N.C. State Retirement System Paid funeral leave Employee Assistance Program - personal and family counseling Paid life insurance equal to annual salary 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans
• Paid funeral leave Employee Assistance Program - personal and family counseling Paid life insurance equal to annual salary 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans
• Employee Assistance Program - personal and family counseling Paid life insurance equal to annual salary 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans
• Paid life insurance equal to annual salary 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans
• 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans
• 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans
• Workman's Compensation Insurance 457 Deferred Compensation Plans
• 457 Deferred Compensation Plans
• 401(k) retirement plan (5.0% of salary) State retirement plan
• State retirement plan
• 401(k) retirement plan (5.0% of salary) State retirement plan effective first day of the month following date of hire Health insurance effective first day of the month following date of hire Dental and life insurance, after one year of service Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
• State retirement plan effective first day of the month following date of hire Health insurance effective first day of the month following date of hire Dental and life insurance, after one year of service Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
• Health insurance effective first day of the month following date of hire Dental and life insurance, after one year of service Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
• Dental and life insurance, after one year of service Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
• Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

Supplemental Questions