IT Support Engineer

About the Department

Position Duties

• Provides ongoing technical support to assigned software, hardware, network and/or related technology systems, infrastructure, and/or programs; troubleshoots issues and/or facilitates business operations; maintains records of support issues; monitors system, infrastructure, or program performance; and troubleshoots complex support issues. Assesses client or business needs; researches, analyzes and makes recommendations for technology solutions; and extracts data to provide reports, maps and other documents. Coordinates with City departments to provide user and systems support; attends meetings to provide technical expertise; creates user documentation and system documentation; and plans and conduct training as assigned. Installs hardware and software patches and upgrades; participates in ad-hoc technology projects and may serve as project manager for smaller projects and/or assist with project management on larger projects. Providing hardware and software support to end users. Responding to escalated help desk calls. Working with vendors to resolve problems. Diagnosing, troubleshooting, and repairing failures. Maintaining, updating and troubleshooting servers, computers, and peripherals. Installing and configuring hardware and software and assisting with upgrades, installing patches and updates.
• Provides ongoing technical support to assigned software, hardware, network and/or related technology systems, infrastructure, and/or programs; troubleshoots issues and/or facilitates business operations; maintains records of support issues; monitors system, infrastructure, or program performance; and troubleshoots complex support issues.
• Assesses client or business needs; researches, analyzes and makes recommendations for technology solutions; and extracts data to provide reports, maps and other documents.
• Coordinates with City departments to provide user and systems support; attends meetings to provide technical expertise; creates user documentation and system documentation; and plans and conduct training as assigned.
• Installs hardware and software patches and upgrades; participates in ad-hoc technology projects and may serve as project manager for smaller projects and/or assist with project management on larger projects.
• Providing hardware and software support to end users.
• Responding to escalated help desk calls.
• Working with vendors to resolve problems.
• Diagnosing, troubleshooting, and repairing failures.
• Maintaining, updating and troubleshooting servers, computers, and peripherals.
• Installing and configuring hardware and software and assisting with upgrades, installing patches and updates.

Minimum Qualifications

• Bachelor’s degree or equivalent in information technology, computer science, or a directly related field Two years of related experience. Valid, unrestricted, North Carolina driver's license "or" if you currently have another states driver's license, must be willing and able to obtain a valid NC driver's license within 60 days of hire Requires technical certifications, such as (but not limited to), A+ certification, Network + certification, Microsoft Certified Professional or equivalent computer vendor certifications. Must obtain Dell Client Foundations Certification within 6 months of hire Must obtain Criminal Justice Information Services (CJIS) Security and Privacy: Privileged Role Certification within 6 months of hire.
• Bachelor’s degree or equivalent in information technology, computer science, or a directly related field
• Two years of related experience.
• Valid, unrestricted, North Carolina driver's license "or" if you currently have another states driver's license, must be willing and able to obtain a valid NC driver's license within 60 days of hire
• Requires technical certifications, such as (but not limited to), A+ certification, Network + certification, Microsoft Certified Professional or equivalent computer vendor certifications.
• Must obtain Dell Client Foundations Certification within 6 months of hire
• Must obtain Criminal Justice Information Services (CJIS) Security and Privacy: Privileged Role Certification within 6 months of hire.

Benefits

• Benefits – General Full-Time Employees 12-13 paid holidays per year 13 standard work days of vacation per year 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement 2 weeks paid military leave per year Medical, dental, vision, and supplemental life insurance plans State and City retirement plans Short and long term disability plans Paid temporary disability leave for specified conditions City contribution of 13.6% into the N.C. State Retirement System Paid funeral leave Employee Assistance Program - personal and family counseling Paid life insurance equal to annual salary 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans Benefits - Part-Time (1,000 hours or more per year) 401(k) retirement plan (5.0% of salary) State retirement plan Benefits Part-Time (Average 30 hours per week over 12 month period) 401(k) retirement plan (5.0% of salary) State retirement plan effective first day of the month following date of hire Health insurance effective first day of the month following date of hire Dental and life insurance, after one year of service Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
• Benefits – General Full-Time Employees
• 12-13 paid holidays per year 13 standard work days of vacation per year 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement 2 weeks paid military leave per year Medical, dental, vision, and supplemental life insurance plans State and City retirement plans Short and long term disability plans Paid temporary disability leave for specified conditions City contribution of 13.6% into the N.C. State Retirement System Paid funeral leave Employee Assistance Program - personal and family counseling Paid life insurance equal to annual salary 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans
• 13 standard work days of vacation per year 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement 2 weeks paid military leave per year Medical, dental, vision, and supplemental life insurance plans State and City retirement plans Short and long term disability plans Paid temporary disability leave for specified conditions City contribution of 13.6% into the N.C. State Retirement System Paid funeral leave Employee Assistance Program - personal and family counseling Paid life insurance equal to annual salary 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans
• 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement 2 weeks paid military leave per year Medical, dental, vision, and supplemental life insurance plans State and City retirement plans Short and long term disability plans Paid temporary disability leave for specified conditions City contribution of 13.6% into the N.C. State Retirement System Paid funeral leave Employee Assistance Program - personal and family counseling Paid life insurance equal to annual salary 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans
• 2 weeks paid military leave per year Medical, dental, vision, and supplemental life insurance plans State and City retirement plans Short and long term disability plans Paid temporary disability leave for specified conditions City contribution of 13.6% into the N.C. State Retirement System Paid funeral leave Employee Assistance Program - personal and family counseling Paid life insurance equal to annual salary 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans
• Medical, dental, vision, and supplemental life insurance plans State and City retirement plans Short and long term disability plans Paid temporary disability leave for specified conditions City contribution of 13.6% into the N.C. State Retirement System Paid funeral leave Employee Assistance Program - personal and family counseling Paid life insurance equal to annual salary 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans
• State and City retirement plans Short and long term disability plans Paid temporary disability leave for specified conditions City contribution of 13.6% into the N.C. State Retirement System Paid funeral leave Employee Assistance Program - personal and family counseling Paid life insurance equal to annual salary 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans
• Short and long term disability plans Paid temporary disability leave for specified conditions City contribution of 13.6% into the N.C. State Retirement System Paid funeral leave Employee Assistance Program - personal and family counseling Paid life insurance equal to annual salary 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans
• Paid temporary disability leave for specified conditions City contribution of 13.6% into the N.C. State Retirement System Paid funeral leave Employee Assistance Program - personal and family counseling Paid life insurance equal to annual salary 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans
• City contribution of 13.6% into the N.C. State Retirement System Paid funeral leave Employee Assistance Program - personal and family counseling Paid life insurance equal to annual salary 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans
• Paid funeral leave Employee Assistance Program - personal and family counseling Paid life insurance equal to annual salary 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans
• Employee Assistance Program - personal and family counseling Paid life insurance equal to annual salary 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans
• Paid life insurance equal to annual salary 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans
• 48 hours for volunteer work each year* 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans
• 4 hours parental leave each year Workman's Compensation Insurance 457 Deferred Compensation Plans
• Workman's Compensation Insurance 457 Deferred Compensation Plans
• 457 Deferred Compensation Plans
• 401(k) retirement plan (5.0% of salary) State retirement plan
• State retirement plan
• 401(k) retirement plan (5.0% of salary) State retirement plan effective first day of the month following date of hire Health insurance effective first day of the month following date of hire Dental and life insurance, after one year of service Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
• State retirement plan effective first day of the month following date of hire Health insurance effective first day of the month following date of hire Dental and life insurance, after one year of service Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
• Health insurance effective first day of the month following date of hire Dental and life insurance, after one year of service Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
• Dental and life insurance, after one year of service Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
• Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

Supplemental Questions