Lead Technical Program Manager -Solution Analyst
Role Overview
Lead end-to-end delivery of strategic Infrastructure Platforms initiatives that improve service experience, operational efficiency, and control outcomes.
Partner with product, engineering, architecture, QA, release/change, operations/support, and risk/control stakeholders in a regulated setting.
Key Skills for This Role
Full Job Posting
Role overview
Lead end-to-end delivery of strategic Infrastructure Platforms initiatives that improve service experience, operational efficiency, and control outcomes.
Partner with product, engineering, architecture, QA, release/change, operations/support, and risk/control stakeholders in a regulated setting.
Job responsibilities
- Own a portfolio of ServiceNow initiatives, including new capabilities, enhancements, integrations, remediation, and platform modernization.
- Convert roadmaps into plans covering milestones, releases, environments, resourcing, dependencies, and change control.
- Lead cross-team execution and manage risks, assumptions, issues, dependencies, and escalations.
- Facilitate Agile or hybrid delivery routines and maintain delivery visibility and hygiene in Jira.
- Coordinate releases and controlled changes, including testing, approvals, communications, handoffs, and stabilization.
- Use authorized AI tools for planning and risk synthesis, validate outputs, and follow data sensitivity expectations.
Required qualifications and skills
- Formal training or certification in technical program management concepts and 5+ years of applied experience.
- 8+ years in delivery management, program management, or technology/platform execution delivering complex initiatives end to end.
- 3+ years leading cross-functional delivery across multiple teams and dependencies.
- Experience in Agile and/or hybrid environments, partnering with product and engineering across the SDLC.
- Strong hands-on Jira skills for execution, reporting, delivery hygiene, and metrics.
- Working familiarity with Bitbucket delivery practices in partnership with engineering.
- Experience coordinating releases and controlled change, including approvals, cutover, validation, and stabilization.
- Strong influence, alignment, planning, written communication, and executive reporting skills.
- Experience with enterprise-authorized AI for program workflows, including validation and data sensitivity practices.
Preferred qualifications
- ServiceNow platform initiative delivery and modernization experience is preferred.
- Complex integration experience, including APIs and middleware patterns, is preferred.
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