Lead Generation Representative — Outbound Calling

About the position

Schedule and compensation

• Full-time schedule during U.S. Eastern Time calling hours.
• Annual target earnings of C$$40,000–C$$50,000.

Remote setup requirements

• The description identifies the position as remote.
• Requires a computer with at least 16 GB RAM, dual monitors including an external monitor of at least 22 inches, a wired USB noise-cancelling headset, and a webcam.
• Requires a quiet workspace, wired internet with at least 100 Mbps download and 10 Mbps upload, and backup internet and power arrangements.
• Must be able to work in a dialer, CRM, and campaign system simultaneously.

Your responsibilities

• Contact consumers through a high-volume automatic dialer, gain attention quickly, and explain the call purpose clearly.
• Ask qualification questions, respond to rejection and objections, and keep consumers engaged without becoming aggressive.
• Create interest in speaking with a sales representative and secure qualified warm or live transfers.
• Introduce consumers to the receiving representative and record accurate call outcomes and dispositions.
• Follow campaign scripts, qualification rules, and opt-out procedures; work toward hourly and daily transfer targets.

What you need

• Three or more years of outbound calling, lead generation, appointment setting, telesales, call-centre sales, or live-transfer experience.
• Experience with an automatic or predictive dialer and working toward call, lead, appointment, transfer, or conversion targets.
• Strong objection handling and persuasive communication; clear professional spoken English.
• Ability to remain composed during difficult calls, listen closely, and adapt responses to consumers.
• Accurate CRM, call-note, and disposition habits; ability to apply coaching and improve performance.
• Full-time availability during U.S. Eastern Time calling hours.

Additional system experience

• Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or similar systems is an asset.

Performance measures

• Performance is evaluated through qualified and accepted live transfers, hourly and daily calling results, qualification accuracy, objection handling, call quality, professionalism, accurate notes and dispositions, schedule adherence, reliability, and campaign compliance.

Who will do well