Telesales Representative

About the role

Day-to-day responsibilities

• Make continuous outbound calls through an automatic dialer and establish the purpose of each call quickly.
• Ask required qualification questions, listen to consumers, and respond to concerns.
• Handle rejection, distrust, time objections, and hesitation; explain the potential value of speaking with a sales representative.
• Ask qualified consumers for an immediate live transfer and introduce them to the receiving representative.
• Record accurate notes and call dispositions; follow campaign scripts, qualification rules, and opt-out requirements.
• Maintain call quality while working toward performance targets.

Experience and skills

• At least three years of telesales, outbound sales, call-centre sales, appointment-setting, lead-generation, or live-transfer experience.
• Experience using an automatic or predictive dialer and meeting call, transfer, appointment, conversion, or sales targets.
• Strong objection-handling and persuasive communication skills; clear, professional spoken English.
• Remain calm when consumers are impatient, skeptical, or upset; listen well and adjust responses during a call.
• Maintain accurate CRM records, call notes, and dispositions; receive coaching and apply feedback quickly.
• Be available full-time during U.S. Eastern Time calling hours.

Preferred dialer experience

• Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or comparable dialer software is preferred.

Compensation

• Annual target earnings are C$$40,000–C$$50,000.

Schedule

• Full-time remote position during U.S. Eastern Time calling hours.

Required remote setup

• Computer with at least 16 GB RAM; dual monitors including an external monitor of at least 22 inches; wired USB noise-cancelling headset; webcam; and quiet professional calling environment.
• Wired internet with at least 100 Mbps download and 10 Mbps upload, plus backup internet and power arrangements.
• Ability to use a dialer, CRM, and campaign information simultaneously.

Performance measures

• Performance is evaluated through qualified and accepted live transfers, hourly and daily calling results, qualification accuracy, objection handling, call quality, accurate notes, schedule adherence, and campaign compliance.

Application process

• Apply with a résumé. Candidates whose experience aligns receive a link to a short prerecorded video interview within 24–48 hours; the interview uses realistic calling scenarios to assess communication, objection handling, judgment, and coachability.