Lead Generation Representative — Outbound Calling

About the position

Responsibilities

• Contact consumers using a high-volume automatic dialer and gain their attention quickly.
• Explain the call purpose, ask qualification questions, and assess whether consumers meet campaign requirements.
• Handle rejection, distrust, time objections, and hesitation professionally without becoming aggressive.
• Create interest, secure qualified warm or live transfers, and introduce consumers to the receiving representative.
• Record accurate call outcomes and dispositions; follow scripts, qualification rules, and opt-out procedures.
• Work toward hourly and daily transfer targets.

Candidate requirements

• At least three years of experience in outbound calling, lead generation, appointment setting, telesales, call-centre sales, or live transfers.
• Experience with an automatic or predictive dialer and performance targets for calls, leads, appointments, transfers, or conversions.
• Strong objection handling, persuasive communication, listening, and professional spoken English.
• Remain composed during difficult calls, adjust responses to consumers, maintain accurate CRM records, and apply coaching.
• Full-time availability during U.S. Eastern Time calling hours.
• Remote setup requires a computer with at least 16 GB RAM, dual monitors including an external monitor of at least 22 inches, wired USB noise-cancelling headset, webcam, and quiet workspace.
• Wired internet must support at least 100 Mbps download and 10 Mbps upload; backup internet and power are required.
• Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or similar systems is an asset.

Remote setup

• The posting identifies the position as remote and requires a quiet workspace and specified computer, headset, monitor, internet, and backup-power setup.
• The role requires working in a dialer, CRM, and campaign system simultaneously.

Schedule

• Full-time schedule during U.S. Eastern Time calling hours.

Compensation

• Annual target earnings are stated as C$$40,000–C$$50,000.

Performance measures

• Performance is measured through qualified and accepted live transfers, hourly and daily calling results, qualification accuracy, and objection-handling effectiveness.
• Evaluation also includes call quality, professionalism, accurate call notes and dispositions, schedule adherence, reliability, and campaign compliance.

Application process

• Applicants submit a résumé; aligned candidates receive a link to a short prerecorded video interview within 24–48 hours.
• The interview uses realistic calling scenarios to assess communication, objection handling, judgment, and ability to learn.