Lead Qualification Representative

The opportunity

What you’ll do

• Contact consumer leads using an outbound dialer and follow campaign scripts, introductions, and compliance requirements.
• Ask focused questions to determine campaign qualification and explain the call clearly and professionally.
• Handle hesitation, objections, rejection, and difficult conversations.
• Obtain permission and complete warm live transfers; stay on the call until the receiving representative accepts.
• Record accurate notes, dispositions, outcomes, and follow-up requirements; handle unsuccessful transfers and callbacks.
• Apply feedback from call reviews, coaching, and performance reporting; work across consumer-service campaigns.

Required experience

• At least three years of recent high-volume outbound calling experience, including lead qualification and warm or live transfers.
• History of achieving measurable call, qualification, or transfer targets.
• Experience using Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or a comparable dialer.
• Experience maintaining accurate CRM records while speaking with consumers.
• Strong listening, communication, and objection-handling skills; remain calm and professional with rejection or abusive callers.
• Type at least 35 net words per minute with strong accuracy; provide verifiable employment history and professional references.
• Be available for the assigned full-time campaign schedule.

Preferred experience

• Experience in insurance, health-benefit programs, telecommunications, financial services, consumer services, or another regulated calling environment is an asset.

Compensation

• C$$40,000–C$$50,000 annually, based on performance and qualifications.

Schedule

• Full-time schedule during required EST business hours.

Remote technology requirements

• Remote role requiring a computer with at least 16 GB RAM, dual monitors, reliable internet of at least 100 Mbps, backup internet or power, wired noise-cancelling USB headset, webcam, and a quiet private professional workspace.

Performance measures

• Success is measured by accepted and properly qualified live transfers, progress toward campaign targets, call quality and compliance, accurate CRM notes and dispositions, productive dialer activity, attendance, objection handling, and improvement after coaching.
• Representatives may be expected to produce approximately five accepted qualified transfers per dialing hour, depending on campaign.

Application process

• Apply with a résumé. Aligned candidates receive a link for a short prerecorded video interview; selected candidates may also complete a typing test, equipment check, reference check, call role-play, and live skills interview.