Lead Qualification Representative

The opportunity

What you’ll do

• Contact consumer leads using an outbound dialer and follow campaign scripts, introductions, and compliance requirements.
• Ask focused qualification questions and clearly explain the reason for each call.
• Handle hesitation, objections, rejection, and difficult conversations professionally.
• Obtain permission and complete warm live transfers; remain on the call until the receiving representative accepts.
• Record accurate notes, dispositions, outcomes, and follow-up requirements; handle unsuccessful transfers and callbacks according to procedures.
• Apply coaching and call-review feedback, and learn and work across different consumer-service campaigns.

Required experience

• At least three years of recent high-volume outbound calling experience.
• Experience qualifying leads and completing warm or live transfers, with measurable call, qualification, or transfer target achievement.
• Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or a comparable dialer.
• Understanding of call dispositions, callbacks, holds, consultation calls, and live transfers.
• Experience maintaining accurate CRM records while speaking with consumers.
• Strong listening, communication, and objection-handling skills; maintain professionalism during rejection or abusive calls.
• Type at least 35 net words per minute with strong accuracy; provide verifiable employment history and professional references.
• Availability for the assigned full-time campaign schedule.

Preferred experience

• Experience in insurance, health-benefit programs, telecommunications, financial services, consumer services, or another regulated calling environment is an asset.

Remote technology requirements

• Computer with at least 16 GB RAM, dual-monitor setup, reliable internet of at least 100 Mbps, backup internet connection or power solution, wired noise-cancelling USB headset, and webcam.
• Quiet, private, professional workspace.

Success and role fit

Selection process

• Apply with a résumé; candidates whose backgrounds align may receive a link to a short prerecorded video interview within 24–48 hours.
• Selected candidates may be asked to complete a typing test, equipment check, reference check, call role-play, and live skills interview.