Lead Digital Transformation Analyst
Key Skills for This Role
Full Job Posting
What you’ll do:
The Lead Digital Transformation Analyst will be part of the Critical Power Solutions Operational Excellence team contributing to the continuous improvement of our digital capabilities and processes. Leveraging knowledge and skills across multiple digital support tools to drive transformation initiatives within the CPS business.
At Eaton, our service team delivers solutions to some of our customers’ most challenging energy management requirements. We are looking for people who bring the passion for leadership and can drive innovation and engineering excellence. Eaton is a leading supplier of mission critical power distribution, static switching, and power monitoring equipment that ensure reliability in the most demanding applications for data centers, industrial and commercial customers.
• Serve as a strategic partner with business subject matter experts to document critical business processes • Monitor digital enhancement platform (such as PowerApps, Salesforce, SAP, etc.) requests and work with business leads to determine priority • Collaborate with IT to define functional business process needs for digital platform applications • Collaborate with global partners to drive standardization across digital enterprise platforms • Assist with troubleshooting user issues across digital platforms in a timely manner • Formulate techniques for quality data collection to ensure accuracy and legitimacy of data within digital ecosystem. • Analyze data for possible inconsistencies and remediate issues to drive business process change (Account Management, Asset Management etc.) • Develop and implement policies and procedures for effective data handling and management. • Identify and assess current and future training needs based on digitally delivered functionality. • Manage training and work instruction repository for both operations and field services: including document creation and update of documentation in correspondence with on-going platform changes. • Serve as a liaison to the IT Learning Management team to communicate business specific training documentation. • Support AI initiatives by identifying use cases, partnering with business and IT stakeholders, and helping implement responsible AI-enabled solutions that improve operational efficiency, decision-making, and user experience. • Lead change management communication with business team leaders. • Represent CPS Field Service as a subject matter expert for projects with external business partners
Qualifications:
- Required (Basic) Qualifications: • Bachelor’s degree from an accredited institution. • Minimum of 4 years of professional experience. • Minimum of 2 years of process ownership/optimization the Salesforce application. • Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc. • No relocation benefit is being offered for this position.
- Preferred Qualifications: • Experience with Jira, SAP, PowerApp, Visio, Miro, and advanced Microsoft skills. • Experience working with field service or similar industry. • Salesforce Service application experience a plus.
Skills:
- Proven track record of process improvement • Strong ethics, values, and the ability to influence and impact others’ decision making • Strong customer focus and interpersonal skills • Effective communication skills • Ability to work with cross functional teams • Project management experience
- All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
- The application window for this position is anticipated to close on 10/9/26.
- We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
- Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
- You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
- To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
- We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
About Eaton
Intelligent power management company providing energy-efficient solutions.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Eaton
Service Product Planner and Coordinator
Mascot, AUS
Eaton is seeking a Service Product Planner and Coordinator to plan and manage spare parts, PPE, tools and service kits for its Power Quality division. The role coordinates inventory, forecasting, replenishment, audits an
Maintenance Technician - Controls & Automation
Milton, CAN
Eaton is hiring a Maintenance Technician to maintain and improve automated manufacturing equipment at its Milton facility. The work includes breakdown response, controls and mechanical troubleshooting, preventive mainten
Stagiaire Ingénierie des systèmes de puissance
Brossard, CAN
CPS C&I National Sales Manager
Brossard, CAN
Eaton is seeking a national sales manager to lead its Canadian Critical Power Solutions Commercial/Industrial sales organization and grow sales across Canada. Candidates need a relevant bachelor's degree, at least five y
Business Development Engineer - Critical Power Solutions
Dubai, UAE
Eaton is seeking a business development engineer to grow Critical Power Solutions, including three-phase UPS products, across Middle East commercial, industrial, and data center markets. The role requires relevant busine
Intern, Field Service Representative (4/8 months) - Ottawa, ON
Ottawa, CAN
Eaton is seeking an Electrical Engineering or Electrical Engineering Technology co-op student to support field service work. You will assist with electrical equipment maintenance, commissioning, modifications, and custom
Engineer - PCB Design
Pune, IND
Service Product Planner and Coordinator
Mascot, AUS
Maintenance Technician - Controls & Automation
Milton, CAN
Stagiaire Ingénierie des systèmes de puissance
Brossard, CAN
CPS C&I National Sales Manager
Mississauga, CAN
CPS C&I National Sales Manager
Brossard, CAN
Business Development Engineer - Critical Power Solutions
Dubai, UAE
Intern, Field Service Representative (4/8 months) - Ottawa, ON
Ottawa, CAN