Lead Business Analyst (IT)

About the Role

Duties

• Translate business requirements into systems features and patterns that enable adaptability, scalability, availability and reusability.
• Conduct and lead requirements and gap analysis workshops with product engineering, business users, infrastructure provisioning and cyber security stakeholders.
• Create project and solution requirements baselines covering business, technical, migration, functional and non-functional viewpoints.
• Coordinate with product vendors throughout the solution lifecycle, aligning capabilities and roadmaps with business requirements.
• Produce requirement deliverables including business processes, scenarios, user stories, use cases and exceptions.
• Support testers to ensure documented test cases are comprehensive and adequately cover solution quality.
• Manage and support traceability of requirements across the project lifecycle from initiator to baseline, design, build, test and deploy.
• Communicate requirements effectively to business, architecture, technical teams and UAT audiences.
• Prepare functional description documentation for the solution, traceable to requirements and aligned to solution architecture.
• Work closely with technical leads, testers and trainers to ensure features are implemented and rolled out per planned priorities.
• Review and provide feedback on solution high-level design, migration and test strategies to ensure compliance with requirements.
• Lead a team of Business Analysts and contribute to the Business Analysis Center of Excellence in setting standards and good practices.

Qualifications

• Bachelor's degree with minimum 7 years of work experience in business analysis with domain experience in airline operations such as flight ops or crew operations.
• Excellent knowledge and proven track record delivering complex business and technology transformations as a Business Analyst.
• Good understanding and awareness of technology and airline industry evolution trends and their risks and opportunities.
• Strong aviation domain knowledge is highly desirable.
• Expertise in loyalty platforms or CRM solutions is preferred; hands-on experience is a significant advantage.
• IT industrial certifications or post-graduation with focus on practical deployments is a plus.
• CBAP, PMI-PBA, CSM, PSM, PSPO, CSPO or similar certifications are considered a plus.

Essential Skills

• Ability to work in a dynamic and challenging environment and manage multiple parallel complex initiatives as a business analyst.
• Ability to work closely with technology architecture teams to bring together business needs and technology realization.
• Ability to work across the organization in a multi-cultural environment with stakeholders from subject matter experts to senior management.
• Interpersonal, communication, negotiation and leadership skills.
• Strong vendor coordination and stakeholder management skills with product vendors on requirements, solution fit, delivery dependencies and issue resolution.
• Innovative and creative thinker.
• Fluent in spoken and written English.
• Good cultural awareness and experience working in the Middle East is considered a plus.

About Qatar Airways Group