Landside Operations Agent
Role Overview
To plan, coordinate, and dispatch daily transportation activities, ensuring containers are moved safely, efficiently, and on time while meeting customer and operational requirements.
Key Skills for This Role
Full Job Posting
Job Purpose
To plan, coordinate, and dispatch daily transportation activities, ensuring containers are moved safely, efficiently, and on time while meeting customer and operational requirements.
Key Responsibilities
- Plan daily transport movements and allocate trucks based on operational priorities.
- Coordinate pickups, deliveries, port, depot, and warehouse activities.
- Monitor truck movements and ensure timely execution of transport orders.
- Manage appointments and follow up to avoid delays or missed slots.
- Communicate with transport vendors, drivers, terminals, depots, and internal teams.
- Resolve operational issues and escalate critical exceptions when required.
- Ensure accurate updates in transportation and operational systems.
- Track daily performance and support achievement of operational KPIs.
- Identify opportunities to improve efficiency, productivity, and service quality.
- Ensure compliance with company policies, safety requirements, and operational procedures.
Qualifications
- Solid experience in transportation, logistics, dispatching, or landside operations.
- Good knowledge of port and container transportation operations.
- Proficiency in Microsoft Excel and transportation management systems.
Key Skills
- Planning and scheduling
- Problem solving
- Communication and stakeholder management
- Time management
- Attention to detail
- Analytical thinking
- Teamwork and collaboration
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