E-commerce Specilaist
Role Overview
Manage and grow relationships with key fulfillment customers, support operational excellence and customer satisfaction, and serve as the primary contact between customers and internal operations teams.
Key Skills for This Role
Full Job Posting
Role Overview
Manage and grow relationships with key fulfillment customers, support operational excellence and customer satisfaction, and serve as the primary contact between customers and internal operations teams.
Key Responsibilities
- Manage a portfolio of e-commerce fulfillment customers.
- Build customer relationships and understand business requirements.
- Monitor KPIs and SLAs and ensure service levels are achieved.
- Lead weekly, monthly, and quarterly business reviews.
- Coordinate with Operations, Transportation, Inventory, IT, and Customer Service teams.
- Analyze operational data and provide recommendations.
- Support onboarding and implementation of new customers.
- Drive continuous improvement initiatives and support account growth opportunities.
Qualifications and Experience
- Degree in Supply Chain, Logistics, Business Administration, or a related field.
- At least 3 years of experience in fulfillment, warehousing, logistics, or account management.
- Technical knowledge of order fulfillment, inventory management, WMS, last-mile operations, and e-commerce platforms.
- Relevant measures include customer satisfaction, SLA achievement, customer retention, account growth, fulfillment performance, and inventory accuracy.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at A.P. Moller - Maersk
Engineering Director
Bengaluru, IND
Maersk seeks a director to lead global engineering for its multi-country Procure-to-Pay S/4HANA migration and off-platform automation. Candidates need large-scale engineering leadership, direct SAP ECC-to-S/4HANA migrati
Project Coordinator UAE Area
Dubai, UAE
The employer is seeking an operations professional to coordinate customer shipments across ocean and logistics services. The role covers end-to-end shipment execution, customer communication, supplier coordination, shipm
Assistant Operations Manager
Pitt Meadows, CAN
Maersk is seeking an operations manager to lead warehouse, inventory, and fulfillment activities across managed facilities. The role manages teams, resources, safety, service performance, and continuous improvement; cand
Customer Experience Agent
Jeddah, KSA
Maersk is seeking a customer experience agent to support customers after onboarding. Work may include managing customer channels and cases, onboarding and relationship support, and contract or dispute management. The des
Ocean Fulfilment Lead
Dubai, UAE
Maersk is seeking an Ocean Fulfilment Lead to optimize vessel schedules, service reliability, capacity, and equipment flows. The role requires independent, data-driven decision-making, strong customer empathy, and coordi
Regional Head of Standardization & Ops Excellence IMEA
Dubai, UAE
Maersk is seeking a regional leader to embed measurable continuous improvement and standardisation across facilities and product families in IMEA. The role requires a relevant bachelor's degree, Lean Six Sigma Black Belt
Category Manager- Terminal Procurement
Dubai, UAE
Maersk is seeking a Category Manager to lead terminal procurement strategy for West and Central Asia and create value while safeguarding cost competitiveness. Candidates should have solid procurement or sales experience,
Landside Operations Agent
Dammam, KSA
Maersk is hiring a Landside Operations Agent to plan, coordinate, and dispatch daily container transportation in Dammam. The role requires solid transportation, logistics, or dispatching experience, knowledge of port and
Engineering Director
Bengaluru, IND
Project Coordinator UAE Area
Dubai, UAE
Assistant Operations Manager
Pitt Meadows, CAN
Customer Experience Agent
Jeddah, KSA
Ocean Fulfilment Lead
Dubai, UAE
Regional Head of Standardization & Ops Excellence IMEA
Dubai, UAE
Category Manager- Terminal Procurement
Dubai, UAE
Landside Operations Agent
Dammam, KSA