Key Account Manager (Technology / Data Center / IT Services)

Role overview

Responsibilities

• Own contract revenue, margin, and growth potential; achieve profitable growth and performance targets.
• Manage demand, qualify opportunities, and coordinate sales activity to drive revenue and profitability.
• Prepare short- and long-range sales plans and strategies using available marketing programs.
• Maintain client satisfaction for annuity and outsourcing services; retain long-term client relationships.
• Lead contract negotiations and the account leadership team across sales, delivery management, and client management.
• Contribute to client business improvement, planning, and budgeting.
• Coordinate account-team communication and resources across solution architects, delivery, products, and finance; resolve conflicts.
• Drive service excellence and ensure plans reflect contract terms, company policy, and capabilities.
• Grow account finances using leveraged resources and third-party suppliers; ensure new business improves account health.
• Manage revenue and bookings against corporate targets, with emphasis on profit and growth.
• Ensure timely, accurate invoicing; resolve disputes and support collections.

Qualifications and skills

• Bachelor’s degree in Business Administration, Marketing, Economics, or a related field.
• 10 to 12 years of Sales, Business Development, or Key Account Management experience within IT or an IT service provider.
• Proven record of successful customer interaction and delivering solutions that meet customer expectations.
• Specialized training in sales, negotiation, or win strategies.
• Strong planning and organization experience; outstanding negotiation and persuasion skills.
• Excellent written and verbal communication skills.