Key Account Manager - SaaS
About This Role
Key Responsibilities
- Drive regular customer usage , especially inventory stock checks
- Identify inactive accounts and re-engage customers
- Build strong relationships with store managers, operations teams, and business owners
- Conduct regular client follow-ups and reviews
- Identify growth opportunities within existing accounts, including store rollouts, hardware upgrades, software licenses, and RFID tag consumption
- Monitor customer health, usage trends, inactive accounts, and renewal risks
- Coordinate with Sales, Deployment, Business Analysts, and Product teams to ensure successful onboarding and customer satisfaction
- Track and manage timely renewals for licenses, AMC, and consumables
Ideal Candidate
- 3–6 years of experience in B2B account management or customer success
- Background in technology, retail tech, or SaaS solutions
- Experience with retail ERP, POS, inventory/warehouse software, RFID, or automation solutions is preferred
- Strong client relationship management and cross-functional coordination skills
- Experience managing retail chains or multi-store operations is an advantage
Regards
TASC Recruitment Team
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