Key Account Manager (KAM) – Logistics & Supply Chain

Overview

About Time Express Parcels

Job Summary

Strategic Account Management & Business Growth

• Manage and develop relationships with key corporate accounts.
• Drive customer retention and maintain long-term partnerships.
• Identify opportunities for account expansion and cross-selling of logistics services.
• Conduct regular business reviews and present performance reports to clients.
• Negotiate service agreements, pricing structures, and contract renewals.
• Develop account strategies to maximize revenue and profitability.

Customer Service & Issue Resolution

• Act as the primary escalation point for customer concerns and operational issues.
• Resolve shipment delays, service failures, and customer complaints promptly.
• Manage claims related to lost, damaged, or delayed shipments.
• Conduct root cause analysis and implement corrective actions.
• Maintain strong communication with clients during service disruptions.

Operational Coordination & Performance Management

• Collaborate with operations, dispatch, warehouse, and transportation teams to ensure service excellence.
• Monitor delivery performance and ensure compliance with client-specific SLAs and KPIs.
• Coordinate with fleet and driver teams to resolve delivery challenges.
• Support route optimization and operational efficiency initiatives.
• Conduct operational reviews and audits for high-priority accounts.

Reporting & Performance Analysis

• Track account performance metrics, revenue trends, and customer satisfaction levels.
• Prepare weekly and monthly account performance reports.
• Utilize CRM and logistics systems to maintain accurate customer records and activity logs.
• Analyze data to identify opportunities for service improvement and business growth.

Experience

• 3–5+ years of experience in Key Account Management, Business Development, Customer Success, or Logistics Operations.
• Prior experience in Logistics, Express Courier, Freight Forwarding, Supply Chain, Sea Freight, or Air Freight is highly preferred.

& Competencies

• Proven track record of managing key accounts and growing customer portfolios.
• Strong negotiation, relationship management, and stakeholder engagement skills.
• Solid understanding of logistics operations, transportation, last-mile delivery, and supply chain processes.
• Experience handling customer escalations and operational problem-solving.
• Proficiency in CRM systems (Salesforce or similar), Logistics Management Systems (LMS), and Microsoft Excel.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical and decision-making abilities.
• Ability to work in a fast-paced, customer-focused environment.

What We Offer

• Competitive salary package.
• Career growth opportunities within a rapidly expanding logistics organization.
• Exposure to major corporate accounts and strategic projects.
• Collaborative and performance-driven work environment.
• Professional development and training opportunities.