Key Account Manager

Overview

Business Development & Sales

• Achieve assigned sales targets and contribute to overall revenue growth
• Identify, develop, and pursue new business opportunities across public and private sector organizations
• Build and maintain strong relationships with key decision-makers, stakeholders, and business partners
• Conduct market research to identify industry trends, competitor activities, customer needs, and emerging opportunities
• Develop and execute account plans to maximize sales potential within assigned territories or sectors

Client Relationship Management

• Establish and maintain long-term relationships with existing and prospective clients
• Act as the primary point of contact for key accounts, ensuring exceptional customer service and satisfaction
• Identify opportunities for upselling, cross-selling, and expanding service offerings within existing accounts
• Conduct regular client meetings, presentations, and product demonstrations

Tender & Proposal Management

• Monitor and evaluate tender opportunities and bidding requests
• Coordinate the preparation and submission of proposals, quotations, and tender documentation
• Collaborate with internal stakeholders to ensure technical and commercial requirements are met
• Support clients during the RFP process to ensure alignment between proposed solutions and customer requirements

Cross-Functional Coordination

• Work closely with pre-sales, operations, legal, and product teams to ensure seamless project handover and execution
• Communicate customer feedback and market requirements to relevant internal departments
• Support the successful transition of awarded projects to delivery teams

CRM & Reporting

• Maintain accurate and up-to-date customer records, opportunities, and sales activities in the CRM system
• Prepare sales forecasts, pipeline reports, and performance updates
• Track and report key sales metrics and account performance indicators

Marketing & Industry Engagement

• Represent the organization at industry events, exhibitions, conferences, and trade shows
• Promote products and services through presentations, networking, and business development activities
• Enhance market visibility and strengthen the company's industry presence

Education

• Bachelor's degree in business administration, Marketing, Sales, Engineering, or a related field
• Professional certifications or postgraduate qualifications in Sales, Business Development, or Marketing are advantageous

Experience

• Minimum 8-10 years of experience in sales, business development, or key account management
• Proven track record of achieving sales targets and managing strategic client relationships
• Experience in tendering, proposal management, and contract negotiations
• Experience working with government entities and large corporate clients is highly desirable

Language Requirements

• Fluency in English (written and verbal)
• Arabic language skills are an advantage
• Additional languages are considered beneficial