Key Account Manager

Overview

Saudi Nationals

Key Account Sales Specialist

Responsibilities

• :
• Management of Key accounts assigned
• Review and management of process performance
• Resolution of customer complaints with CS team in the region
• Management of accounts receivables for key accounts
• Daily follow up & regular visits to key accounts
• Weekly submission of BTA & KAM reports every week
• Champion end-to-end sales operational excellence and sales compliance.

Job Specific

• Management of Key Accounts
• Review and Management of Process Performance
• Ensure that KPIs are met and employees are equipped with the knowledge, skills and support to perform effectively.
• Resolution to customer complaints
• Complaints are logged and forwarded to the most appropriate resolution owner.
• Communicate to customer after determinations of appropriate resolution.
• Root cause analysis to be performed against the complaint to identify legitimacy of comments and identify breakdown processes or behaviours.
• Unsatisfied customer complaints need to be escalated for further review.
• Corrective actions are taken to resolve any issues should be avoid reoccurring by taken appropriate preventive action
• All the resolution factors should be formerly logged.

to Champion End-to-End Operational Excellence

Effective Communication Skills

• Ability to communicate clearly and effectively with senior stakeholder groups including senior Sales staff and offer to cash stakeholders
• Manage successful communications with customers to enable resolution of complaints relating to the CSC team

Special Challenges

• Adherence to company processes and policies
• Extremely accurate, paying attention to detail.
• Strong team orientation actively contributes to team goals and seeks cohesiveness.
• Demonstrated relationship building skills, across several levels, including customers and service providers within the business.
• Recognize and implement changes in line with business principles and priorities.
• Work with team to ensure all customers receive world class service
• Ability to organize tasks in order of priority whilst adhering to deadlines and remaining calm in a stressful environment.

Competencies

• :
• Candidates should have enough knowledge Sales.
• Excellent communication skills
• Excellent English.
• MS office Proficiency.
• Qualified and Intrested applicants, kindly email your resumes to jobs@avis.com.sa