Key Account Manager

Overview

• Sales Strategy Formulation: Analyze market trends and customer needs to develop annual sales plans and phased strategies. Define target decomposition pathways to ensure team execution aligns with corporate objectives.
• Team Management & Empowerment: Build and refine the sales team structure through training, performance management, and resource coordination. Enhance team expertise to drive individual and collective performance goals.
• Customer Relationship Management: Lead key account development and long-term partnership negotiations. Implement a tiered customer management system, resolve critical client issues, and boost repurchase rates and brand loyalty.
• Market Resource Integration: Collaborate with marketing, product, and cross-functional teams to design promotional campaigns and channel expansion strategies. Optimize sales processes and tools to maximize resource efficiency and market competitiveness.
• 【About JD.com】
• JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider.
• The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it.
• The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries.
• JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business.
• JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers.
• The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020.
• Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.
• 【Our Global Business】
• We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure.
• Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine.
• Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.
• Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International
• 【JINGDONG Industrials International】
• Positioned as a "Trustworthy One-Step Global Supplier for Long-Tail Goods", JD Industrials provides comprehensive end-to-end industrial supply chain solutions to large overseas enterprises, multinational corporations, and Chinese companies expanding internationally.
• Currently, its international operations continue to grow into Brazil, Thailand, Indonesia, Malaysia, Vietnam, Hungary, Turkey, Saudi Arabia, and more.