售后技术支持中级工程师-印度
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岗位职责
1.组建并领导印度的技术支持团队。
2.与销售团队协作，制定并实施与印度客户的技术交流方案，开展客户培训，并制定详细的技术解决方案。
3.开展线下及线上客户培训，编制并管理本地技术文档，建立知识数据库，并代表Hiconics参展。
4.分析特定国家的法律技术要求与认证标准，推动执行已达成共识的必要证书。
5.持续监测市场环境，收集竞争对手的技术情报，定期分析其产品特性，并与总部团队紧密协作完成竞争分析。
6.为销售团队提供有力支持，包括拜访客户及项目现场、提供系统规划指导，并协助实施服务策略。
7.保持服务质量，妥善处理本地客户（特别是VIP客户）的服务请求。
8.主导与本地服务合作伙伴（包括第三方服务公司、物流及仓储供应商）的谈判工作。管理与本地服务合作伙伴的合同，根据需要起草、续签及终止协议。
9.监督 RMA 流程以确保及时结案。
10.制定优化本地服务质量的解决方案，包括技术指导、服务响应时间、备用单元池管理、故障单元处置及整体成本管理。
任职资格
1.常驻印度区域，根据业务需求可进行国内及国际差旅。
2.具备印度母语水平，并在商务场合能流利使用英语。
3.需具备可再生能源行业至少3年工作经验，优先考虑光伏或储能领域。
4.电气或电子工程专业本科及以上学历。
5.具备自主驱动型思维，愿意深入探究以识别并解决问题。能够提供清晰、逻辑严密的报告，并提出多种方案供审阅。
6.具有国际视野，适应多元文化环境工作。
About Midea Group
Midea Group is a publicly listed Chinese home-appliance manufacturer serving households and industrial customers worldwide.
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