IT Systems Engineer

Overview

• **Company**

Tahreez

• **Job Family**

Information Technology

• **City**

Ksa - Riyadh

• **Department**

It

• **Closing Date**

Job Summary

Key Responsibilities

• Operate and manage IT systems and infrastructure components (servers, operating systems, applications, services, and related tools).
• Monitor system health and performance using logging/monitoring tools; detect, triage, and escalate issues.
• Provide technical support for internal users and operational teams (Tier 2 support preferred).
• Troubleshoot and resolve incidents; assist with root cause analysis where required.
• Perform routine system maintenance activities (updates, patches, backups, and validation).
• Support ISO-related processes/standards by maintaining documentation, supporting audit activities, and following required controls.
• Support networking operations including connectivity checks and basic network/service validation.
• Maintain accurate tickets, documentation, runbooks, and operational procedures.
• Assist with capacity planning, performance reporting, and continuous improvement of operational processes.
• Collaborate with vendors and internal teams to implement changes and enhancements.

Required Qualifications

• Bachelor’s degree in Computer Engineering, IT, Computer Science, or a related field.
• 2+ years of experience in IT operations, system administration, or technical support (production environment experience preferred).
• Strong understanding of:
• Operating systems (Windows/Linux or both)
• Networking basics (TCP/IP, DNS, DHCP, routing concepts, firewall concepts)
• Services and troubleshooting methodologies
• Experience using monitoring and ticketing tools (ServiceNow/Jira or similar).
• Knowledge of incident management and basic service management practices.
• Ability to work shifts or on-call if required (where applicable).

Preferred Qualifications And Preferences

• Based in Riyadh City.
• Female (preferred).
• Previous experience with security tracking systems for:
• Assets & equipment, and
• People.
• PMP (Project Management Professional) or equivalent project management training/experience.
• ISO certification(s) or strong ISO-related knowledge (examples: ISO 9001, ISO 27001, or relevant ISO standards).
• Any of the following are a plus:
• ITIL Foundation
• IT security fundamentals / compliance training
• Cloud certifications (AWS/Azure/GCP basics)
• Network certifications (CCNA or equivalent)

Skills & Competencies

• Strong analytical and troubleshooting skills.
• Excellent communication skills (technical and non-technical stakeholders).
• Ability to follow procedures and maintain documentation for compliance.
• Customer-focused and professional working attitude.
• Ability to prioritize tasks and manage multiple incidents/requests.
• Note: you will be required to attach the following:
• Resume/CV