IT System Trainer

Job ID: 113617

Job Summary

Job Responsibilities

• Deliver practical training to customer’s personnel on system operation, basic administration, routine maintenance tasks, system startup/shutdown, hardware replacement, and configuration procedures.
• Develop and maintain training materials such as user guides, SOPs, presentations, and step-by-step instructions based on operational requirements and system updates.
• Provide scenario-based training that reflects real operational workflows and procedures.
• Assess trainee performance, identify skill gaps, and provide additional guidance or refresher sessions as needed.
• Act as a liaison between customer operational personnel and IT engineering teams to ensure training content reflects actual system behavior, operational needs, and recent changes.
• Gather feedback from users to enhance training effectiveness and incorporate lessons learned into updated training content.
• Support users post-training when new features, updates, or operational changes require additional instruction.
• Ensure all training is aligned with customer’s standards, operational protocols, and system security practices.

Technical Skills Required

• Ability to translate operational requirements and operational procedures into clear, practical system training for users.
• Solid understanding of IT fundamentals including server hardware, basic maintenance, and troubleshooting.
• Working knowledge of networking basics (TCP/IP, VLANs, routing/switching) as applied to system nodes.
• Familiarity with Windows and Linux systems, virtualization concepts, and basic administration (VMware experience preferred).
• Ability to explain technical and operational concepts to personnel of different ranks and technical backgrounds.
• Strong documentation skills with experience creating SOPs, step-by-step guides, and training materials tailored for customer operations.
• Comfortable delivering training in classroom settings, or at remote operational sites.
• Strong interpersonal skills, disciplined work approach, and comfortable with customer interaction.
• Military or government operations experience with understanding operational workflows is desirable.
• Familiarity with systems such as AIS, GPS, Radars, Radio communications, and cartography and navigation systems is desirable.

Qualifications

• Bachelor’s degree in information technology, Engineering, or a related technical field.
• Proven experience in technical training, or instructional roles, better if within military or government settings.
• Strong problem-solving skills, adaptability, and the ability to work independently or as part of a team.
• Excellent communication and interpersonal skills, fluent Arabic speakers are desirable to engage effectively with the customer’s personnel at all levels.
• Military background or experience in military operations is desirable.
• Taking care of our people is a top priority at Leonardo DRS.
• We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan.
• We champion wellness programs that focus on physical, emotional, and financial well-being.
• We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement.
• And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours.
• Some employees are eligible for limited benefits only
• *Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. #LEL*