IT System Analyst
Skills
About This Role
• System Analysis & Support
- Analyze business requirements and translate them into
- functional and system requirements
- .
- Support day‑to‑day system operations, including issue analysis, root‑cause identification, and coordination with technical teams and vendors.
- Act as a
- point of contact for system‑related queries
- , enhancements, and defect resolution.
- Ensure system changes and fixes align with approved requirements and business expectations.
& Documentation
- Prepare and maintain
- functional specifications, process flows, impact assessments, and system documentation
- .
- Document system behaviors, integrations, dependencies, and data flows.
- Support change requests by performing
- impact analysis and effort estimation
- .
Stakeholder & Vendor Coordination
- Work closely with
- business users, system owners, vendors, and internal IT teams
- to ensure timely resolution of issues.
- Coordinate with vendors for troubleshooting, fixes, and enhancements, ensuring adherence to SLAs and contractual commitments.
- Participate in meetings, workshops, and review sessions with stakeholders.
Change, Risk & Governance
- Support
- ITIL‑based change management
- , including documentation, testing support, approvals, and post‑implementation reviews.
- Ensure system changes comply with
- ADCB policies, security standards, and audit requirements
- .
- Assist during
- internal and external audits
- by providing system documentation, evidence, and clarifications.
Testing & Quality Assurance
- Support
- UAT activities
- , including test case preparation, execution support, and defect tracking.
- Validate system changes and enhancements before production deployment.
- Ensure issues are tracked to closure and lessons learned are documented.
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