IT Systems Engineer UAE

Job Description

• Office Infrastructure Implementation & Operations

• Implement and maintain the office network environment (LAN, Wi-Fi, switching, routing, internet connectivity) following global standards.
• Set up, configure, and operate our FortiGate-based VPN and firewall infrastructure in line with the existing New York configuration.
• Roll out and support standard laptop/desktop builds, ensuring consistent and secure configurations across all endpoints.
• Monitor network and systems, troubleshoot performance or reliability issues, and escalate when required.

• Security & Access Management

• Apply and enforce security policies on endpoints and network devices, including patching, antivirus/EDR, and disk encryption.
• Manage user VPN access via FortiGate and multi-factor authentication via Duo, as well as role-based permissions across core systems and applications.
• Ensure that local infrastructure and devices comply with internal security and compliance requirements.

• Systems & Collaboration Tools Administration

• Administer Google Workspace / Microsoft 365, Slack, and other collaboration tools (groups, shared drives, distribution lists, permissions, etc.).
• Support and maintain conferencing platforms (e.g., Zoom, Teams, Google Meet) and related integrations.
• Assist in configuring and maintaining other business applications and services as needed.

• End-User Support (Day-to-Day IT)

• Act as the primary IT contact for Abu Dhabi-based employees for hardware, software, and connectivity issues.
• Provide hands-on support for Windows, macOS, and Linux devices, including setup, troubleshooting, and performance tuning.
• Support users with access to VPN (FortiGate), Duo MFA, shared drives, printers, and core business tools.
• Communicate clearly with technical and non-technical employees, ensuring issues are understood and resolved efficiently.

• Device & Inventory Management

• Procure, receive, image, configure, and deploy laptops, peripherals, and accessories.
• Manage the full lifecycle of devices, including offboarding, secure wipe, and redeployment.
• Maintain an accurate inventory of all hardware and relevant software licenses.

• Office & A/V Support

• Set up and maintain workstations, docking stations, monitors, and peripherals.
• Support meeting rooms and A/V equipment (cameras, microphones, speakers, displays) for internal and external meetings.
• Assist with office moves, new desks, and layout changes, ensuring smooth IT setup for employees.

• Documentation & Continuous Improvement

• Document configurations, procedures, and troubleshooting steps in an internal knowledge base.
• Follow and contribute to standard operating procedures (SOPs) for recurring IT tasks.
• Identify opportunities to streamline processes, automate repetitive tasks, and improve the overall user experience.

Education

• Bachelors degree in Computer Science, Information Technology, Computer Engineering, or a related field (required).

Experience

• 5–7 years of relevant experience in IT infrastructure and support roles, preferably in small to medium office environments.
• Proven experience setting up and running office IT environments, including network, VPN, and endpoint management.
• Hands-on experience supporting Windows, macOS, and preferably Linux devices.

Technical Skills

• Solid understanding of networking fundamentals (TCP/IP, VLANs, DNS, DHCP, switching, Wi-Fi).
• Practical experience configuring and operating FortiGate or similar enterprise firewalls and VPN solutions.
• Experience administering Google Workspace and/or Microsoft 365.
• Familiarity with MFA solutions, ideally Duo, and integrating them into user access workflows.
• Familiarity with endpoint management / MDM platforms for laptops and mobile devices.
• Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk) for tracking incidents and requests.
• Basic scripting skills (e.g., Bash, PowerShell, Python) to automate routine tasks are a plus.

Soft Skills

• Strong ownership mindset – comfortable being the "go-to" IT person for the office.
• Excellent communication skills in explaining issues and solutions to non-technical users.
• Ability to prioritize, organize, and manage multiple tasks and requests.
• Team player with a service-oriented attitude and strong customer focus.

Nice-to-Have

• Experience working with distributed/global teams and aligning with a central IT function.
• Exposure to financial services, trading, or other high-security environments.
• Relevant certifications (e.g., Fortinet NSE, Duo, Cisco, Microsoft, CompTIA or equivalent).
• At Vatic, were serious about our work—but we also believe in balance, growth, and having fun along the way.
• Heres what you can expect:
• Flat structure with direct executive exposure – Work closely with leadership and make an impact from day one.
• Comprehensive health benefits – Full health insurance coverage for employees and dependents.

Job Details

About The Company

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Job Details

About The Company

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